Hi Mitchell
I am Sam from SanDisk® Global Support Team. We regret to hear about your experience. We would like to know more about your issue in order to isolate the possibilities. Please feel free to contact SanDisk® support at 1-866-SANDISK with the Case ID: 4962058 or submit a support request at www.sandisk.com/support. We will certainly assist you towards an appropriate resolution.
Thank you,
Sam,
SanDisk® Support.
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Pros: transfers large files quickly
Cons: I use it for storing videos then watching them on different devices. After playing a 20 min video, it gets noticeably warm to the touch. Its never hot enough to burn you, but it is surprising how warm the USB drive actually gets.