Pros: Footrest is nice

Cons: Lumbar & seat cushion are hard/uncomfortable Seat & back of chair are narrow Can't adjust the arm rests

Overall Review: Didn't expect much with a cheap chair, but thought it might surprise me.... it didn't. Refer to the cons to see why. Might be worth it to invest in a more expensive chair.

As others are describing, I ordered my chair on December 13th. They prepared a shipping label on the 16th, and nothing has happened since. I contacted customer service on the 22nd to ask about an update. Customer service was useless and told me, "please don't worry" and to "give it more patience." They also blame FedEx for not picking up packages, but I've received many FedEx packages this season (in less than a week) so I'm not sure why that's the excuse. I can't comment on the quality of the chair. I wouldn't recommend ordering from this seller, as you don't know when you might see the product you paid for and customer service won't help.