Pros: Received all 5 laptops I ordered. Looks like physical specs are correct.

Cons: Have Win 10 Pro Product Keys, but they are loaded with Win 10 Home 32 bit, so the product keys do not work for registering at present. Newegg has also discontinued all options of contacting them for any issues and basically only gives you the option of returning the merchandise or keeping it as far as I can tell.

Overall Review: I would recommend having an option of being able to call in with basic complaints and some manner of remediating the issue other than just filing for a return. Pretty lousy customer service. Will definitely take this under consideration for any future orders, since it just wastes time and costs more in the long run.