Pros: Newegg RMA process works

Cons: I have ordered three of these devices. The first arrived with no damage and I have had no problems with it. The second unit arrived with a cracked LCD display and was unusable. The RMA unit that replaced it had the same issue. Both broken units had no shipping damage. I know this is not a Newegg issue, however when I contacted customer service to attempt to have them inspect the next RMA, they said that they were unable to verify the equipment prior to shipping. This is the first time I have had an issue with any product from Newegg. I will be in contact with Tripp Lite to see if they can be of assistance.