Pros: Bought a SSD to replace a bad hard drive and upgrade in memory from2 to 8GB One Crucial memory stick worked the other when inserted into any of the two memory slots would cause to computer to not post. One of the two sticks worked!

Cons: Took all the necessary precautions - wearing a wrist strap and an ESD mat...just bad out of the box. Newegg charged me +10% to return a defective product....that's not right...not too happy about that.

Overall Review: I have always used Newegg for my electronic purchases....may think twice now, especially for big purchases, since other online retailers do not charge you for defective product returns.