Pros: - Vibrant display, great colors and saturation - Games run well when on AC power

Cons: - Driver nightmare out of the box. Ended up restoring to factory settings multiple times before things worked mostly right - Horrible battery life (even by gaming laptop standards) and a battery calibration software that doesn't work - Audio will randomly just stop working and can only be restored by rebooting the system - Several keys have had the green LED fail, making the RGB aspect fairly useless - Wifi module stopped working requiring opening of the system and disconnecting and reconnecting the wifi module multiple times to get it working again. Not sure how long that will last. - Customer service responding to tickets put in on the web site are either all robots or can't read (more in notes)

Overall Review: I picked this up when it first launched in April 2018 as I was about to do some traveling and wanted a good quality laptop for entertainment while in hotel rooms. I had never owned an MSI product before, but it seemed like their reputation was solid so I decided to give it a shot. Thankfully, I had a couple weeks between getting the laptop and my planned travel as I had to spend a lot of time getting drivers (direct from the MSI "help desk" app) to install properly. Several times the installs failed in such a way that the only practical solution was to restore to the factory Windows image and start over. Later on, I noticed that the green LED on one of the keys had gone out. I opened a ticket through the MSI website and in it I specifically asked what options OTHER than sending it back via RMA were available. That question was completely ignored and all I got in response was an obviously stock email with RMA information and a note instructing me to ship it back at my expense and I could expect it back in a month. I didn't follow through with that as being without the system for a month over a LED was unacceptable. Since then the other problems mentioned in the "cons" have popped up, with the wifi module issue being the most recent having happened just yesterday. If it goes out completely I'll probably just buy a new wifi module rather than deal with the lack of customer service. Won't be buying anything from MSI again.