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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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1,432 Reviews (66% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 378
CDGera
Ordered on 11/25/2015
Order never sent / no communication 12/15/2015 5:12:14 PM
Ordered 11/25/15; tracking info shows sent 11/30/2015. As of 12/15/2015, no delivery; No return communication advising order status; Very frustrated; Will never order from the, again!!!!!!!
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Dana
Ordered on 6/4/2015
Used and broken item shipped 6/8/2015 1:25:47 PM
As stated.
The item I ordered was used and broken when it arrived at my house.

The screen of the netbook was scratched, gouged, and had dirt and gunk on it!

Power did not work, item was broken inside and out and shipped used even though I only purchased new, not used nor refurbished.

Got some scary photos of a very abused and used screen that was inside the center of all the rest which looks fair and new.
eBestDeal4u Response:
We're sorry for any issues. To resolve, please contact me at 607-257-7279

Scott

GPCT Customer Care
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DisStatisfied
Ordered on 4/17/2015
Worn Out Packaging 5/12/2015 9:51:00 AM
I bought 2 of these to give out as a gift. The retail packaging of one of the cups was badly worn out that I couldn't use it as a gift. I basically paid for 2 and could only use one.
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Anonymous
Ordered on 10/14/2014
Horrible 1/11/2015 12:33:51 PM
I got this for a birthday present for somone. They have been unable to use it..Replaced the battery twice and still won't turn on.Took it to the repair shop and they informed me the system was damaged and should not have been sold and was never restored. Have to buy a new one for them..Total waste of money.
eBestDeal4u Response:
I am sorry to hear that you are having issues with your purchase. Please contact me directly at 1-866-777-0079 (we are open 9:30-6ET Monday through Friday) so this can be taken care of properly for you.

Sincerely,

Jenny
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budget gamer
Ordered on 11/25/2012
10/26/2014 11:12:48 AM
Got everything I wanted and on time, it works fine, no need for returns.
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Anonymous
Ordered on 9/10/2014
10/7/2014 10:59:36 AM
2 bad tablets in a row
eBestDeal4u Response:
I am sorry to hear that you are having issues with your purchase. Please contact me directly at 1-866-777-0079 (we are open 9:30-6ET Monday through Friday) so this can be taken care of properly for you.

Sincerely,

Jenny
Customer Service
Global Phoenix Computer T&S
(607)257-7279
(866)777-0079
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None
Ordered on 7/23/2014
good service 9/13/2014 3:40:03 PM
as described & fast shipping, though packaging could have protected electronic equipment better. what to expect for $10?
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Anonymous
Ordered on 7/23/2014
A+ 8/22/2014 12:04:44 PM
Reliable seller, fast shipment, no issues.
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airwick
Ordered on 7/21/2014
Great mug 8/13/2014 5:49:40 AM
It's so realistic that I have to leave the lid off when I leave it in the car. Surely someone is going to break the window to get at this lens!!
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vernec
Ordered on 6/25/2014
Refurb TOSHIBA DR430 DVD Recorder 7/12/2014 11:10:18 AM
OK, so bought a refurb unit from the vendor for less than half a new unit costs and the first one arrived in time but was DOA. Shipped it back on their nickle and a replacement showed up a few days later that has (so far) been working fine.

Sure, everyone wants perfection when they buy something, but the chance of getting a dud with a refurb unit is the risk you take. The prompt action to correct the problem by the vendor exceeded my expectations.
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JV
Ordered on 5/5/2014
Spinning wheels 5/28/2014 2:40:26 AM
I ordered a “Cree” bicycle light set which I thought was a pretty good deal for $13. There was free shipping and the light kit should have arrived within a maximum of 14 days. After 14 days with no product, I began looking at other reviews for this vendor. At least a few of the reviews read that this vendor said they shipped but the buyer never received the item(s) because they were stolen off the porch (seller alleges). My porch is susceptible to theft like so many, yet (fingers crossed) it has yet to happen. A round this same time an RMA is issued and I get a refund for my money. I gave this vendor two stars because I did not have to fight with anyone to get my money back or prove my order was not stolen.
eBestDeal4u Response:
We did our best to make it a no hassle resolution in order to earn your positive rating. Please call us to discuss having this feedback removed, if only to protect our rating with Newegg as a good seller to do business with. Our toll free number is 1-866-777-0079. We are open M_F, 9:30am-6pm EST.
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ed
Ordered on 4/19/2014
Seller not helpful 5/15/2014 12:05:50 PM
Seller took a long time to respond to request to return item. Seller then did not respond to request to provide prepaid label. Seller kept stating that my email address wouldn't accept link to label (not true) Newegg had to contact seller to get anything going. Seller finally provided label. To date (a month after process began) Seller has not refunded purchase and keeps stating they will send a replacement item even when I have asked for a refund.
eBestDeal4u Response:
Please contact me directly for help with this issue so that I can see that you are taken care of properly. Our toll free number is 1-866-777-0079. We are open M_F, 9:30am-6pm EST.

Sincerely

Scott Salch
Customer Service Manager
Global Phoenix Computer T&S
(607)257-7279
(866)777-0079
fax: (607)257-3450
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Charles
Ordered on 5/1/2014
Good Quality product and quick shipping. 5/7/2014 6:54:10 AM
I was expecting my item to be shipped to me on Thursday and got it on Tuesday. (Ordered it on Friday). The product I received works perfectly and I can't wait to use it. The only thing I didn't like is that it didn't come with a manual on how everything works but with some tinkering I was able to figure it out. Good Stuff!
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v
Ordered on 2/17/2014
awesome 4/29/2014 6:16:41 PM
Great store!!
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rog
Ordered on 4/19/2014
4/24/2014 3:45:19 PM
good price does what i need delivered in timely manner
no complaints
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ford_v10
Ordered on 3/14/2014
Broke on 1st walk 4/12/2014 2:25:40 PM
Received dog leash hooked up my 12 pound Chihuahua got maybe 100 feet and the recoil spring inside broke.
Do not buy!
eBestDeal4u Response:
I apologize for any product quality issues. Please call me for resolution to the problem you had. Our toll free number is 1-866-777-0079. We are open M_F, 9:30am-6pm EST.

Please ask for Scott.
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Anonymous
Ordered on 2/27/2014
The absolute WORST! 4/5/2014 1:32:55 PM
I placed this order and never received this item. They took out insurance to cover them and any losses they might incur but didn't think to request a signature upon delivery for an item that costs over $150. so now they are still charging me for an item that has vanished into thin air. They do not care at all about their customers, they will take your money and run. DO NOT TRUST THIS SELLER!!! I wish I had read these reviews BEFORE I placed my order!
eBestDeal4u Response:
This is not about the seller. The order was shipped with insurance in a timely manner, and USPS delivered the package to the address provided by the buyer, confirmed with a delivery scan of the package. Unfortunately when USPS shows a delivery scan to the correct address, they do not allow an insurance claim to be filed. Only in cases where USPS loses or damages the package can a claim be filed. Since the package was presumablt stolen from the mailbox, porch, etc (the buyers premises) they should file a police report and contact their insurance company to recover loss from theft of property.
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Anonymous
Ordered on 3/4/2014
great 3/30/2014 2:20:51 AM
Thank you. Excellent customer service
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Rick 31
Ordered on 3/16/2014
Bad Boy Vendor 3/25/2014 10:27:17 AM
Product not received. Shipping information false. Phone never answered despite help from Newegg. eBestDeal4u is a front name for Global Phoenix Computer. Their web site is blocked by malware programs and Microsaft as a phishing site. Warnings on other marketing sites about this provider. Use caution when dealing with this particular vendor. (Personal opinion)
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Ronald
Ordered on 3/7/2014
NEver herd back 3/17/2014 5:51:58 PM
Asked me if i want return or refund NEVER REPLIED! HE acts like he has a response!Never BUY tablets form him.
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