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Welcome to eDealer®! Our mission is to exceed the customers' needs. With an intense focus on the consumer, we are dedicated to providing the highest level of customer service and instilling buyer confidence. We offer high quality information technology, consumer electronics, and items we're personally inspired by and/or use. We also offer the specialized ability to procure hard-to-find computing, networking, teleconferencing, and consumer electronics. We stock our products for lightning-fast delivery - no waiting on dropshippers or distributors! Through our industry expertise, established manufacturer relationships, and global connections, we also offer proactive consulting to ensure that purchases match our customers' needs. It is our goal to deliver as expected, on-time, every time.
Phone: (503)914-4141 Email: firstname.lastname@example.org
Standard Return Policy
- Products are backed by the products' manufacturer's warranty first.
- Return requests must be made within 30 days of purchase date.
- Returns are subject to restocking fee of up to 15%.
- Outgoing and return shipping charges are not refundable.
For all Returns:
- Please contact us for a return authorization. Returns without an approved RMA will not get credited.
- Please allow 1-3 business days for an Return Authorization to be approved.
- Once returned, credit minus any restocking fees will be issued within 1-3 business days of receipt.
- Returns should include original box or packaging.
- All products must be returned complete with accessories, components, manuals, included parts, and any paperwork.
- Please know that your return will be inspected. Swapped out product or the return of product other than that which was initially sent will result in an investigation and no refund will be applied.
Requirements for a Full Refund (but does not guarantee full refund):
· Items must be unopened and in new condition.
· Items must be returned with all original packaging, accessories, and all content included with the item.
· Serial number and UPC must match our records.
1. Please write us at email@example.com for assistance with your return. Please provide your name, the order number for your purchase and the reason(s) for your return request.
2. Once our Customer Satisfaction Team has verified your order information and given approval for you to return the merchandise back to us, you will be e-mailed a Return Merchandise Authorization (RMA) number for your return. The e-mail contains an RMA number, RMA details and important return shipping instructions. Read the instructions carefully before you ship your return merchandise back to us.
3. We strongly recommend that you return your item(s) in the same shipment packaging (including packing materials such as peanuts or air bubbles) as the item(s) were delivered to you with all the original parts, accessories and menu/documentation included [Any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed]. Please also ensure all previous addresses, tracking information and labels are removed. If the shipment packaging your item came in is no longer acceptable (i.e. ripped, torn, damaged) please use similar packaging.
- Returns Policy
· Products are backed by the manufacturer's warranty first
· Returns must be made within 30 days of purchase date
· Returns are subject to a 15% restocking fee
· Outgoing and return shipping charges are not refundable
Requirements for a Full Refund:
· Items must be in new condition
· Items must be returned with all original packaging, accessories, and/or all content originally included with the item.
· Serial number and UPC must match our records
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.