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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Looking for amazing discounts on high quality, brand name outdoor equipment and marine electronics? Then look no further than ePal, a family-owned company with warehouses across the U.S. stocked with everything you need to have a great time in the great outdoors. Whether you're on the water or in the woods, ePal has the equipment you are going to need to maximize your outdoor or seafaring fun. Browse our inventory and our shipping policies, and feel free to contact us with any questions you have about who we are or what we sell. Our goal is to be YOUR marine electronics and outdoor equipment warehouse, now and in the future!

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87 Reviews (69% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-19 of 19
Disappointed Dave
Ordered on 1/4/2015
Not good at much 1/14/2015 4:18:44 PM
Should have checked the reviews first. They shipped the package to a different state, then were not very responsive once I pointed out the mistake. They issued a refund without an explanation of why things went so poorly. Seems like shipping is a huge problem for this seller.
When I pointed out that they were not very responsive, they acted like they did not receive some of my inquiries. Pretty suspect at best.
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brickmonkey
Ordered on 10/29/2014
Long Delay In Shipping 11/7/2014 8:21:29 AM
Ordered a Wednesday... shipped the following Tuesday. That is 6 days later. Just to ship out. Unacceptable.

Add to that... when I sent a message via Newegg they never responded. Never. Not even after a follow up message was sent.
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rebticker
Ordered on 10/16/2014
newegg...drop this seller 10/23/2014 4:54:33 PM
Ordered an inverter and it was shipped to SNEADS FERRY, NC ???? where did that address come from???? Newegg was Very good. Waiting on claim review.
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Vincejavascript:Biz.
Ordered on 8/27/2014
Marine electronics order 9/2/2014 9:52:43 AM
I spoke with the seller BEFORE I placed my order to confirm availability and to be sure it could ship immediately as I need it before the Labor Day weekend. Order processing on the Newegg side was a bit slow, but once completed the seller delivered the exact product on time as discussed. I highly recommend these people!
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brobeman
Ordered on 5/19/2014
Never received replacement; no responses to multiple inquiries! 7/24/2014 8:48:06 AM
Purchased an Airhead 120-V air pump. Received 10+ days after ordering. Pump would seize within 10 seconds of turning it on. Requested and received RMA number, and sent back for replacement. Weeks go by, no replacement sent. Inquired and "Klaus" indicated they had been out of stock, but would have one to send within 3 days. It has been 3 weeks since then, no replacement. Have reached out twice since, no response whatsoever. I am having to dispute this charge with my credit card company - thanks ePal! Avoid this seller!!!
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Anonymous
Ordered on 4/26/2014
Horrable 5/2/2014 6:08:35 PM
My item has shown pending pick up for days.
I have emailed three times this week to find out information.
I am now past the date I needed this item
Not a good service at all
ePal Response:
The item is lost in the mail, we have issued full refund
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Bruce
Ordered on 4/15/2013
6/16/2013 4:40:52 PM
No problems with the plug I was shipped, it was in good shape and well packaged
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Buddy
Ordered on 4/17/2013
5/2/2013 5:34:46 PM
I am satisfied with the product that I ordered. Shipping was slower than normal but I understand there has been problems with flights being cancelled. There was also a problem with the delivery date. The tracking number indicated that it was delivered on Saturday at 11:18. I got concerned look up the tracking again Wednesday evening and printed it off. I contacted the post office in my home town and the postmaster excuse was that the carrier delivered it and someone removed it. Will when I got home today the package was delivered today. Plus when I was eating supper the postmaster call me and ask if I got the package that put in today, I said yes but it was the package that was suppose to be delivered on Saturday, the postmaster would talk to the carrier again. But I am very happy with Newegg as they all have been a very easy to deal with. But I do work for the US Postal Service. I am not a carrier I am a automotive technician.
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WarrantCWO
Ordered on 4/3/2013
Slow shipping 4/10/2013 12:31:30 PM
Was not delivered by promised date. Order sat in facility in Illinois for 4-5 days after (supposedly) being dropped off there. Delivery was days later than promised, but if that's not a concern then everything was fine.
ePal Response:
The merchandise was shipped on April 5 and delivered April 11, you didn't pay for expedited shipping, the item was delivered within the regulad transit time for economy shipping
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diamondjim
Ordered on 1/14/2013
Picture on newegg not correct 2/6/2013 8:01:10 AM
The picture on newegg didn't match the item shipped. Had to return the item for refund, paying for return shipping, Seller was very responsive and helpful.
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John
Ordered on 1/3/2013
First and Last Order With You 1/12/2013 6:53:40 PM
I ordered a simple product with you on 3 Jan 13. It is now 12 Jan 13 and I still do not have the product. I will not see it until the 14th of Jan 13 at the earliest. I called you a week ago about the delivery. You did not care. If I do not have the product this Monday I will cancel the credit billing on this. I don't care. I will not ever order another thing from your company nor will I recommend it to any other person on this planet.
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ChasB
Ordered on 12/28/2012
Never shipped 1/4/2013 7:43:50 AM
I have a tracking number and USPS estimated arrival on 3 Jan. I called USPS and they said it never entered the system.
ePal Response:
If you would track your itrem you would see that it went through a sorting facility today, you will get the merchandise early next week.
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Anonymous
Ordered on 12/23/2012
12/27/2012 4:33:17 PM
unable to track. said shipped 4 days ago. have tracking number but unable to get any info but shipped.
ePal Response:
I tracked it and there is no problem at all. It departed Hazelwood, MO today. Why are we getting a bad rating?
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VIKRAX1
Ordered on 11/29/2012
POOR SHIPPING 5-7 Days 12/5/2012 12:44:29 PM
very poor shipping, I didnt notice the 5-7 day shipping time on garmin glonass gps. even when they ship an item first class mail it should take less than 3 days to arrive any where in the US. direct from the usps site

"First-Class Mail® is a fast and affordable service for envelopes and packages weighing up to 13 oz with delivery in 3 days or less. It’s perfect for sending marketing materials, bills, and light merchandise to your customers."

New Egg should reconsider using this third party as a seller, I might not see the item until 10 DEC. I will not use this reseller again!
ePal Response:
First Class mail delivery time is not guaranteed. Why are you rating us for slow delivery, we shipped the item on time.
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Tat2sink
Ordered on 10/31/2012
Edson PowerKnob Sportsman 11/11/2012 7:25:45 AM
Great price, fast shipping. Quickly responds to questions. Very pleased with my purchase. Thank you.
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Anonymous
Ordered on 9/3/2012
9/19/2012 8:43:56 PM
Fifteen days from when it was supposedly shipped I finally received the item. Sorry I didn't read the other feedback on this seller concerning slow shipment. And don't tell me shipping was "free"
ePal Response:
The item shipped the day after your purchase. We offer economy shipping and can't control the transit time. Shipping is free.
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AngryShopper
Ordered on 9/1/2012
A Joke! 9/8/2012 10:30:16 PM
This is ridiculous! I purchased the item with the "understanding" that the "product" will be arriving at my house with 3-5 business days! I purchased it on the 1st and here we are one the 9th and it is somewhere in Illinois collecting dust and dents being shuffled around the usps system. I was under the impression that this item was going to be sent "UPS" and of the same terms as if the item would have been send from Newegg themselves. This reseller is a joke, Has definitely discouraged further purchasing from newegg. Also, I have been a faithful customer, there is no excuse for this at all. (BTW I would have left all eggs blank.....doesn't deserve one).
ePal Response:
Hi,

I am sorry to hear that you are unhappy with the shipping time. Please remember that you purchased the item on the Saturday of Labor Day weekend. The item was in transit to you in total 4 business days.
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tom10i@comcast.net
Ordered on 8/24/2012
Delivery by Mule Train 9/4/2012 7:48:59 AM
Ordered from ePal on 8/24 and as of 9/4, this watch still hasn't arrived. Sent them an email asking for status - no reply. Contacted newegg via chat this am and they advised I could check with USPS for status. Unfortunately, seller never advised the tracking number so I found it was still hundreds of miles away. I can't recommend buying any product from ePal and this is the only way I have of letting you and newegg know how poorly ePal is treating customers.
ePal Response:
We clearly state that the average delivery time is 6-8 business days, your item was delivered today and was shipped the day you purchased it. What else do you expect with free shipping? We always answer any questions you have.
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Gps mayvin
Ordered on 8/10/2012
Slow delivery made this item worthless 8/30/2012 6:23:02 PM
3-7 day delivery promised turned into 10 days. Unacceptable. Must have taken 8 days to leave store. Maybe it really wasn't in inventory after all.
It seems ok but bought new unit in meantime and had it for a week before this arrived.
ePal Response:
You ordered the item on Friday afternoon and it was shipped the following Monday. We clearly state that the delivery time with free shipping is 6-8 busniness days, we never promised 3-7 days.
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