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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Looking for amazing discounts on high quality, brand name outdoor equipment and marine electronics? Then look no further than ePal, a family-owned company with warehouses across the U.S. stocked with everything you need to have a great time in the great outdoors. Whether you're on the water or in the woods, ePal has the equipment you are going to need to maximize your outdoor or seafaring fun. Browse our inventory and our shipping policies, and feel free to contact us with any questions you have about who we are or what we sell. Our goal is to be YOUR marine electronics and outdoor equipment warehouse, now and in the future!
- Returns Policy
ePal Return Policy:
We want you to feel safe and secure when you shop with us. We will exchange defective items for up to 30 days after we ship the item with no restocking fee. After the 30 days you must go through the manufacturer.
Please note: If there is a problem with your item please contact the manufacturer’s technical support before contacting us. In our experience they can solve most problems right over the phone.
Non-defective items can be returned within 30 days of purchase with a 10% restocking fee. All returns defective or exchange must be returned in their original undamaged box with all accessories and packing materials. We will not accept returns for units that have been installed, abused, or with the original UPC missing. Software, DVD’s, and cartography cannot be returned. If there is a part missing in the box the item can only be exchanged for the SAME item you purchased. All return shipping is paid for by the buyer, international customers have to pay for shipping both ways. Do not return merchandise without obtaining a Merchandise Return number or RA as the item will be returned to you.
Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing or damaged items.
Once we get your return or exchange please allow 3 to 5 business days for us to refund your payment or send out a replacement. Should you have any questions please feel free to contact us.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.