Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

IPASON Computer is mainly engaged in high-performance customized computers, all-in-one computers, notebook computers, and related peripherals.

As the country's first high-tech enterprise in the high-performance customized computer industry, Ipason has always attached importance to product quality and core technology research and development and has obtained more than 100 patented technologies. Self-developed high-performance customized computers are even more popular among young consumers. In 2019, the comprehensive revenue of Ipason Computers increased by 3.516 billion RMB, and it is estimated that the comprehensive revenue will reach 10 billion RMB in 2023.

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Returns Policy
38 Ratings (16% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
31.58%
Product
Accuracy
26.32%
Customer Service
Satisfaction
21.21%
DONNA m.
Ordered on 4/8/2021
bad news
4/17/2021 4:56:29 PM

does not take a week for shipping label to be maid when there one all ready or from dhl take my busness some wear else more reliable then these people only reson the get one so i can send feed back

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Luke M.
Ordered on 3/17/2021
Horrible service
4/16/2021 11:56:09 AM

I ordered 2 of the same computers And for some reason it was split into 2 orders. One computer arrived at the beginning of april and the other has yet to move from the warehouse. Everything I contact the I get an "it's in transit email". I keep checking the delivery service and the tracking number and it still say labels are printed but has yet to be passed off! After waiting a month this is beyond unreasonable . However the 1st computer is running great just wish the company was as reliable as there product.

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Michael L.
Ordered on 3/11/2021
Bad
4/15/2021 3:41:38 AM

Bad customer service. My item came in pieces and dented the shipping box was fine so they had to send it that way. They kept denying me a replacement that Newegg had recommended I could do. I got no satisfaction and Newegg was no help they offered a return if I had every scrap of shipping materials. Shop else where. I was suppose to get a partial refund it never happened.

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Nathan T.
Ordered on 3/29/2021
Awful
4/13/2021 4:38:39 AM

Computer came all busted up in box even though outside packaging was fine. I believe it was sent broke. So do what you will with that. Dont buy this!!

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4 out of 4 people found this review helpful. Did you? 
Brandon D.
Ordered on 2/16/2021
Not helpful
4/6/2021 7:52:24 PM

The PC took almost 2 months to arrive, which is fine. I understand it was coming from China (read the small text at the bottom of the page). Product arrived superficially undamaged. Plugged it in and the monitor displayed nothing but colored pixels. Contacted newegg, who contacted the seller. The seller then proceeded to give me the runaround instead of sending me a replacement video card. For three weeks. Even after I installed my own video card and it displayed properly and I informed them of such. So, if it arrives and works fine it's a great deal. Otherwise, I wouldn't waste your time or money because they will not stand by their product.

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4 out of 4 people found this review helpful. Did you? 
Edgel E.
Ordered on 2/19/2021
Came in broken with the box still in perfect shape.
3/31/2021 4:08:25 AM

After opening the box I noticed the case was bent in. After opening the case part of the mother board was broken off that gives me the usb in the front. After plugging it in it would not power on fully and smelt like my entire house was on fire. After a month begging to return it and horrible replies from the seller it is still in my house in a box waiting for a return lable they will not give me. If I could give them 0 stars I would.

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5 out of 5 people found this review helpful. Did you? 
Anonymous
Ordered on 1/29/2021
Business owner
3/25/2021 10:59:26 AM

I want reimbursed. Lawyers don't have to get involved

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8 out of 9 people found this review helpful. Did you? 
Rose M.
Ordered on 1/24/2021
illegal windows version
3/20/2021 2:53:39 PM

Computer came with a non activated windows 10 home version with no activation key. When questioned, they make the false claim they are looking into it. Even the marketplace is protecting them from responsibility. This is a scam, don't purchase.Nathans rating is a shill with no knowledge. Disregard Nathans rating as ignorant complicityThere is no more honesty or integrity in using newegg, they sold us out.

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16 out of 17 people found this review helpful. Did you? 
Brian P.
Ordered on 2/5/2021
Failed
3/17/2021 12:05:29 PM

After waiting and extra two weeks for my order due to the Chinese New Year holiday this was what I got. My computer was crushed in one corner, making some USB ports inaccessible. I still attempted to try the computer out, only to discover that I was sold a system entirely in Mandarin (Chinese) , not able to convert to English sold in an American market. While I must admit that past purchases with Newegg have been outstanding, I was truly disappointed with this experience.

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15 out of 17 people found this review helpful. Did you? 
Nathan d.
Ordered on 2/26/2021
Great Buy
3/15/2021 7:43:41 PM

Okay first off to all the people on here complaining about the company you get what you get cause they are in china so ofc its gonna take a while to get to the united states for the people that are saying it didnt deliver you might wanna check your adress again so basically im leaving this review to give the company more buyers nothing was harmed or damaged in shipping yes it did take awhile but its from china the only complaint is that i was missing a fan on the top of the case but no biggie cause there is plenty of airflow in there already and three fans is plenty computer runs great at first i was decieved by the chinese lettering on the graphics card but it came with authentic ram a 80+ gold power supply even though its not (name brand) ill trust it everything is up and running fine thank you ipason for an amazing computer

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1 out of 21 people found this review helpful. Did you? 
John C.
Ordered on 2/23/2021
Absolute garbage.
3/15/2021 4:26:31 PM

Wrong and missing parts, case is damaged, hard drives damaged.. complete waste of time and money.

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16 out of 18 people found this review helpful. Did you? 
Jason C.
Ordered on 1/22/2021
Very Poor
3/14/2021 10:30:11 AM

I ordered a computer on 01/22/2021, and was told 7-28 days for delivery. The product has been received though took longer then I expected. The product is as ordered, and works great for my kids gaming needs. The manufacturer reached out and apologized for the misunderstanding about delivery timing.

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4 out of 8 people found this review helpful. Did you? 
Anonymous
Ordered on 1/16/2021
Do not buy from this Company
3/12/2021 2:10:39 AM

Hi there This order showed up missing three fans, the cmos battery, a big dent in the top of the case, the video card box was smashed, and the video card is not the same as the one in the picture when I purchased it. Everything is in Chinese, and the parts look like knock offs. After asking for a refund the Seller told me the case still works with dents, and was not going to refund me my money, totally ignoring all of the other issues. This went on for weeks, and they even said if I wanted a refund I would have to pay for the shipping back to China, totally ignoring what Newegg was asking them to do. I did not see the reviews as I ordered this in a hurry for my wife, trusting Newegg, not knowing it was coming from China. Newegg also delayed me several weeks with no resolve because the seller was not even working with them, until I finally had to file a dispute with my credit card company. This company even offered to buy me a $20 gift card if I would change my review. I am sure glad they sent the instructions how to do it, so I could add everything else that happened after my first review of only the product. Seeing all of these reviews and Newegg still doing business with them, and allowing their customers to get ripped off saddens me about them.

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18 out of 20 people found this review helpful. Did you? 
Hakeem D.
Ordered on 1/25/2021
Absolute trash
3/2/2021 4:40:27 AM

I NEVER received the computer and New Egg did absolutely nothing to help besides patronize and lie. I do not at all recommend New Egg or Ipason but unfortunately I had to five at keast one star.

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15 out of 18 people found this review helpful. Did you? 
Anonymous
Ordered on 1/15/2021
Please look elsewhere
3/1/2021 6:57:52 PM

Don’t like posting negative reviews but if you’re looking here please reconsider. Newegg needs some accountability for this seller as well. Shipping took forever. Ok, I actually didn’t realize I ordered from an international seller. I don’t believe they shipped until I contacted. I think part of the communication breakdown is the language barrier

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12 out of 15 people found this review helpful. Did you? 
Anonymous
Ordered on 2/10/2021
Not legit! It's a scam!
2/27/2021 7:00:21 AM

My order never arrived even though the tracking said it was delivered but it never left China. I reached out to them only to get an automated email response. I finally got a refund after filing a claim through Newegg. I'm surprised Newegg even lists this seller after reading all the bad reviews. Horrible experience!

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2 out of 2 people found this review helpful. Did you? 
David G.
Ordered on 1/19/2021
Horrible
2/24/2021 5:32:46 AM

I ordered this on February 19, 2021 and I still haven’t received it. No I wouldn’t recommend this website. This was a birthday gift that he hasn’t been able to use because it’s still not here.

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15 out of 20 people found this review helpful. Did you? 
Dennis H.
Ordered on 1/19/2021
2/24/2021 3:25:30 AM

not recieved os of 02/23/21

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11 out of 15 people found this review helpful. Did you? 
Anonymous
Ordered on 1/19/2021
DO NOT PURCHASE ANYTHING FROM THIS COMPANY
2/18/2021 1:50:37 PM

I made the mistake of buying this without reading reviews of the company. At this point it has been a month since I ordered this computer and I still haven’t received it. Neither Newegg nor the seller has been able to refund me or tell me when the computer will arrive. You would be better off burning your money than buying anything from this company at least then it would keep you warm for a few minutes, which is more than mine is doing for me now.

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14 out of 15 people found this review helpful. Did you? 
Carlea W.
Ordered on 1/16/2021
Please spend your money somewhere else!!
2/8/2021 6:38:32 AM

Honestly, I tried to ignore all of the bad reviews and give Newegg a chance, but I’m extremely disappointed. I ordered a computer on January 16, it shipped January 21 and I have YET to receive the product. There has been NO update on my order since the 21st and I have been trying to cancel it and get a refund, but they refuse! I’m at a loss considering I’ve spent so much money and still have not gotten my computer. I understand that it is coming from a different country and it is possible COVID is slowing it down a bit, but this tracking website has told me it should’ve been here already twice and now it says it won’t be here for another three weeks! This is ridiculous and I absolutely DO NOT recommend this seller.

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16 out of 17 people found this review helpful. Did you? 
 
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