DoDo DIY Return Policies for Newegg Global Marketplace
• All returns must include the following or it will be rejected and returned back to you at your cost:
o Product purchased from DoDo DIY on Newegg
o Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
o All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
o Original UPC/serial# intact on product and on retail package (Proof of Purchase)
o Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
o Return must be requested on Newegg Return Portal with the correct Newegg order# and product

Additional Return Requirements and Policy for Newegg Global Marketplace Orders:
1. All returns on our Newegg Global orders are handled by Newegg or DoDo DIY if local return address is available through Newegg return portal. Please follow instruction online via your Newegg account order history, contact Newegg Customer Service, or DoDo DIY for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled by Newegg or DoDo DIY if local return address is available. RMA number will be issued after Newegg Return Center or DoDo DIY local return center receives, inspects, and processes your return. Newegg or DoDo DIY will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact DoDo DIY for any questions regarding your orders or the products we are selling on Newegg Global Marketplace

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Return' button next to the order information.
2. Follow the instructions through the online portal step by step to select the item you want to return, pick the return reason and then select the return shipping method in order to generate a return shipping label. Based on date of contact and return reason, Newegg accepts return request and offers options for return shipping.
3. Upon receiving of returned merchandise in Newegg return center, Newegg return team inspects package and initiates refund or rejects the return. For the returned merchandise in like new/refurbished condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase. Re-stock fee with pre-defined rate will be deducted from the purchase price in certain situation when refund credit is issued.
4. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
5. If you have already submitted a return request, log onto your newegg.com account and find your order in order history, click on 'Return' button next to the order information. Follow the instruction through the online portal to input your order number and contact information then pull up your return status.
6. Any questions regarding to global order return, please contact Newegg Customer Service.