Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

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5,878 Ratings (86% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.76%
Product
Accuracy
94.65%
Customer Service
Satisfaction
89.41%
Dan P.
Ordered on 4/26/2021
Buyer Beware Do Not Buy From This Seller
5/2/2021 2:15:20 AM

Ordered and paid for an ASUS x570 MOBO w/ Wifi/BT, recieved an MSI x570 w/o Wifi or BT (approx $30 less). Didnt catch it until finished build. Seller refunded less than the difference and none of the tax paid. Seller and Newegg are pointing fingers at eachother. Horrible customer service. Make sure you double-check the parts you recieve havent been swapped for similar but less expensive part.

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Anonymous
Ordered on 4/7/2021
Sent wrong item
4/29/2021 12:54:55 AM

They sent me the wrong motherboard. The only part i was waiting on to build my computer. So i just had them refund me money, so i could order the correct one while waiting for my money to get refunded.... I did finally get my money back.

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Douglas O.
Ordered on 3/12/2021
overpriced
4/29/2021 12:53:02 AM

really $800 for a $200card scalping at its finest

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Ranlie B.
Ordered on 4/21/2021
bad seller
4/23/2021 6:35:40 PM

doesn't ship the item right away takes his sweet time to drops off items stay away

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David B.
Ordered on 4/7/2021
Still waitting
4/21/2021 5:04:08 PM

Purchased on Apr 07, 2021 and today the 21st I still have not got my drive.

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Anonymous
Ordered on 3/8/2021
Dishonest seller shipped defective open box as new, canceled replacement after wasting time for 2 weeks.
4/21/2021 5:56:15 AM

Bought a HDD as new. PlatinumMicro shipped a HDD someone else had returned due to bad sectors. Did a replacement RMA, PlatinumMicro sat on the HDD for 2 weeks until I reached out to them a second time. They told me they'd ship me a replacement, and instead set the RMA type to refund without explanation. Customer service reps respond promptly and professionally, shipping packaging and times were acceptable, price was great. I could have given 5 eggs if they shipped a non-defective replacement, or at least more than 1 if they were honest and refunded my order quickly after receiving it, but sitting on it for 2 weeks before deciding you're not going to do a replacement is just bad.

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Thomas H.
Ordered on 4/5/2021
Very quick delivery.
4/20/2021 12:39:34 PM

Best price I could find.

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  • Didn't contact
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Desmond E.
Ordered on 4/3/2021
Perfect Seller
4/19/2021 4:21:46 PM

The listing was clean, the shipping was fast, and the product worked great!

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  • Didn't contact
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Doug B.
Ordered on 3/31/2021
Good guys, bad luck
4/17/2021 4:07:10 PM

The shipping label was a little blured and had a wrinkle, the package was redirected 3 times before it was delivered. 6 days in transit

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  • Didn't contact
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Rodney E.
Ordered on 3/28/2021
4/12/2021 5:07:41 PM

I have known about newegg for many years, but only have used it, recently. The website is convenient and the inventory has many products that interest me. I expect to use newegg n the future, since retail stores selling computer parts have closed.

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Zach P.
Ordered on 3/28/2021
Great product, minimal packing material
4/12/2021 3:09:04 PM

Item arrived on time and one piece thankfully , but it was packed very sparingly and The box came heavily damaged from its time during delivery( ups guy was literally throwing packages around the back of his uhaul truck in front of my house ) other than the lack of packing Materials its been great. Works and looks as expected

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  • Didn't contact
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avonte n.
Ordered on 3/29/2021
4/9/2021 11:18:10 AM

dont ever come here

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Mark C.
Ordered on 3/24/2021
good product
4/8/2021 6:33:30 AM

Product came in on time, was not damaged in shipment and did just what I needed it for

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Anonymous
Ordered on 3/24/2021
overall good
4/7/2021 5:34:09 PM

good - one small item still hasn't arrived but no big deal

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  • Didn't contact
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David B.
Ordered on 3/21/2021
Very good
4/6/2021 3:12:59 PM

Well packaged, delivered and all contents were as described/new

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  • Didn't contact
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Michael T.
Ordered on 3/27/2021
Too bad a no egg rating is not an option
4/5/2021 2:06:19 PM

Never arrived. When I asked for a replacement it took 3 days to get a no answer. The Post Office deliver the package, but not to me. I do not even know if this seller got the right address on the package. All I know is I'm out the money and this seller has washed their hands saying it was delivered. Shame on them.

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Anonymous
Ordered on 3/20/2021
Worked with manufacturer to quickly resolve drop ship problem
4/3/2021 5:57:07 PM

I purchased a SAS enclosure and received a slightly different model. PlatinumMicro immediately offered to RMA it at their expense, but went above and beyond when I asked for a replacement. They contacted the manufacturer and drop-shipped a replacement backplane instead. The whole thing was resolved withing a reasonable amount of time without the hassle of shipping everything both ways. Would recommend.

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Anonymous
Ordered on 3/18/2021
Great experience, rapid delivery
4/2/2021 4:31:51 PM

Had my CPU delivered very quickly and properly and it works perfectly, thank you! ^_^

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  • Didn't contact
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True D.
Ordered on 3/19/2021
A picture is worth a 1000 words.
4/2/2021 3:21:59 PM

The artwork showing the product has 3 separate size thermal strips 1.5 mm, 1.0 mm and 0.5 mm. However if you read carefully the offer appears to be for 2 - 1.5 mm strips. I contacted the seller. Their response was to send photos. My inquiry was self explanatory. At best the offer is confusing. I believe they are fully aware of the deception. I know I was confused. I ordered the other size strips I need elsewhere.

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Garrett R.
Ordered on 3/16/2021
3/31/2021 1:10:55 PM

I would have like the package to arrive faster

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  • Didn't contact
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