Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Company Profile

Founded in 2003, BTEcomputer, specializes in computer hardware and software products. Our goal is to provide best prices, unbeatable service and build lasting relationships with individual customers, corporate clients and resellers. Over years of operation, our ambitious team has extended our products line from Consumer Electronics to include Household Products, Health & Beauty, and Fashion products. As you can see here, the advanced BTEcomputer ecommerce site has been built for this purpose and will continue to be updated to meet our client's expectations.

Locations

BTEcomputer is headquartered in Toronto,ON we maintain warehouses across Canada, USA, Hong Kong and China. With our strong connections with leading manufacturers and distributors all over the world, we are able to offer the highest quality products at market leading prices to our savvy customers.

Feedback
Returns Policy
1,214 Ratings (59% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
60.63%
Product
Accuracy
74.55%
Customer Service
Satisfaction
56.39%
Anonymous
Ordered on 9/30/2021
Verify Inventory Before Ordering
10/21/2021 10:56:10 AM

This seller created a shipping label the day after the order and charged my credit card. They stated a 4-7 days delivery time, but they did not ship until a week later after being asked for a shipping status and then ultimately the product never arrived and was lost by the shipper. Communication with the seller on order status was poor with them responding back each time with the same message providing the tracking number and that they would follow-up. Is the second same experience I have had with them, and would not order from them again.

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Anonymous
Ordered on 10/6/2021
Package pick up
10/18/2021 8:28:13 PM

I ordered an RTX 2060, shipping label was created the very next day. took 8 days for the package to get picked up by ups and they kept saying check back tomorrow for shipping update. I was skeptical after reading reviews so I was emailing Newegg and BTE almost daily. Was the pick up time because of the seller? Ups? Was it just not updated with ups? Im not sure, however I was not the nicest to the seller and in this experience they didnt deserve it, so this is also an apology. Seller was very responsive however it was always the same copy and past email. Long story short, given the right price of another card and I will be doing business with them again. Im not saying the other bad reviews dont go without consideration, but my experience was alright. Thank you BTE

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Anonymous
Ordered on 9/27/2021
I didn't read the reviews on this seller so I was a little scared after ordering.
10/15/2021 6:26:56 PM

After ordering. Took a couple of days for the label to be created, after the shipping label was created, no other update was showing up. I emailed the company, did get a response that the item had been picked up by shipper. But I didn't know who was shipping it and there were no updates. I emailed the company and asked, but got no response. I thought oh no. I contacted Newegg, and Newegg contacted them. The next day, It was shipped out by Ups and I had the product within 3 days. Thank you Newegg. As far as the product goes, the box was a little beat up, and some of the packing was broke. But I love the monitor, seems to be ok. Very happy with it thus far.

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Anonymous
Ordered on 9/28/2021
Worked as described
10/14/2021 3:14:37 PM

Easy to install no issues here

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MR
Ordered on 10/4/2021
Seller does not ship the package
10/9/2021 7:41:48 AM

Seller prints a label the day you order. This allows them to receive your money from newegg. However, they don't ship your package. Trying to contact them is useless. Now I have the fun task of filing a marketplace claim. I will NEVER place a marketplace order for an item here again.

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4 out of 4 people found this review helpful. Did you? 
Gayle Dennis
Ordered on 9/28/2021
10/6/2021 12:21:21 PM

Although one of the items was lost in shipping, the seller replaced the item immediately.

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 9/13/2021
Laptop
10/4/2021 1:04:01 PM

All, I was very concerned when I started reading the reviews from this seller. Although, I'd like to emphasize I had a great experience from them. If you are encountering any issues, they have customer support 24/7 through the website.

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0 out of 1 people found this review helpful. Did you? 
Did they scam you too?
Ordered on 9/17/2021
Scamming for restock fees
10/2/2021 1:32:03 PM

I didn't need the item and canceled the same day. They acknowledge the cancel but go ahead and make a shipping label anyway. 2 weeks later and my canceled order has not been canceled and the item hasn't shipped, so I can't return it. This seller is obviously scamming for shipping and restock fees. Ban this seller.

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 9/17/2021
Avoid this seller
9/24/2021 9:44:32 PM

Su...k,s

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1 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 9/4/2021
Great display
9/21/2021 6:38:47 PM

I purchased this display to replace my old Asus monitor of about 9 years (still works). I have purchased a lot of Asus monitors and had little to no issues with them. I recommend this display for anyone needing a nice secondary display.

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1 out of 1 people found this review helpful. Did you? 
paul m.
Ordered on 8/18/2021
Absolutely Horrible Seller
9/21/2021 8:56:19 AM

I should have read the reviews before buying. The monitor was late shipping and was received DOA. Returned to the seller on the same day. The seller is refusing to refund my money and claims that the item was never delivered. Tracking through UPS shows that it was delivered to their address and received by their employee. Customer service with the seller is non-existent and all I have gotten from them is run-around but no refund whatsoever. I have contacted Newegg and they are investigating the issue. I would never do business with this seller again!

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3 out of 3 people found this review helpful. Did you? 
CR
Ordered on 9/2/2021
Item never arrived
9/20/2021 2:41:24 PM

Never shipped, I was only notified that I would get a refund. How are they in business?

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2 out of 2 people found this review helpful. Did you? 
Steven O.
Ordered on 9/1/2021
well packed, wish it worked
9/20/2021 12:56:31 PM

the 'tech' specs have become sales 'specs'. how disappointing. I was trying to get my 2015 MSI pc to run win11.

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 8/19/2021
NewEgg order was perfect
9/20/2021 8:36:59 AM

Ordered several items, on different invoices. Each one arrived on time, as promised. Each was exactly as advertised and worked perfectly. After all was received, I realized that I ordered an extra piece that I didn't really need. NewEgg agreed to take the return, a week after we received the items. They sent a RMA with prepaid shipping and gave me full credit upon receipt of the return. I am really pleased with the entire process. Definitely a business from which I will buy more items.

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 9/13/2021
Horrible Service!
9/20/2021 8:08:27 AM

I order my order on Sept 14th the seller created the label on the 15th and as of today the item still says label created awaiting pick up. This unacceptable if the seller is able to charge my card and take my money I should be able to receive my item on time. Newegg this type of seller should never be allowed to operate. This is how you give a bad name to the site! Do not waste your time with this seller! He gonna take advantage of your time and play with your money!

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3 out of 3 people found this review helpful. Did you? 
Reboot LLC, Salem, OR
Ordered on 8/31/2021
I cancelled this item 7 days before it shipped. It should not have shipped at all
9/15/2021 10:07:08 PM

Today is Sept 15th, I ordered and paid Sept 1st, I cancelled Sept 6th. The product should not have even shipped...they actually shipped in Sept 13th...7 full days after I cancelled the order. Avoid this seller. I wish I had read the reviews before I did business with this outfit.

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6 out of 6 people found this review helpful. Did you? 
Anonymous
Ordered on 8/28/2021
MISS LEADING INFORMATION
9/14/2021 2:31:44 PM

THIS ITEM DOES NOT AND WILL NOT DO WHAT IT SAYS IT WILL DO -------- DO NOT WASTE YOU MONEY ( I GOT A REFUND) OR YOUR TIME -------- TOOK FOREVER TO ARRIVE - THEY EVEN LOST/MISPLACED THE SHIPMENT, AND THEN THE ITEM DIDN'T EVEN WORK. I HAVE ALWAYS THOUGH HIGHLY OF NEWEGG OVER THE YEARS - BUT THIS EXPERIENCE WAS THE ABSOLUTE WORST I HAVE EVER EXPERIENCED WITH THEM. AS A MATTER OF FACT, I AM DISAPPOINTED THAT THEY HAVE STOOPED THAT LOW!

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3 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 9/1/2021
Believe the negative reviews
9/9/2021 4:55:23 AM

My experience is the same as some of the others. Tracking status always states "Label Created", but there is never any movement from this status. They charge your card immediately and delay your shipment or possibly never even have the item you purchased. I have notified the seller and received a reply stating "As per our record showing ,the package has been picked up by our carrier already ." This is the same response that others with this same problem receive. This seller seems, very much, like a scam website. I strongly recommend you stay away from this seller.

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4 out of 4 people found this review helpful. Did you? 
Anonymous
Ordered on 8/27/2021
EXTREMELY TERRIBLE. NEVER AGAIN
9/7/2021 1:39:31 PM

I ORDERED SOMETHING 4 WEEKS AGO AND IT CONTINUES TO SAY LABEL CREATED. THIS IS INSANE. i'VE SENT MESSAGE AFTER MESSAGE WITH NO RESPONSES. YOU ARE THE WORST SELLER OF ALL TIME.

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4 out of 5 people found this review helpful. Did you? 
Christina F.
Ordered on 8/24/2021
Do not order from this seller
9/4/2021 12:56:20 AM

Do not order from this seller, it takes over a month for delivery.

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4 out of 4 people found this review helpful. Did you? 
 
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