Goodtouch Store

Goodtouch Return Policies for Newegg Global Marketplace
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Goodtouch on Newegg
• Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 15 calendar days of order delivery)
• All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
• Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
• Return must be requested on Newegg Return Portal with the correct Newegg order# and product

Return Requirements and Policy for Newegg Global Marketplace Orders:
1. All returns on our Newegg Global orders are handled by Newegg or Goodtouch if local return address is available through Newegg return portal. Please follow instruction online via your Newegg account order history, contact Newegg Customer Service, or Goodtouch for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the delivery date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/ Item Not As Described. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns, Goodtouch can charge a Restocking Fee if all the following conditions are met:
a. The sold item condition is either New or Refurbished.
b. The return is due to the buyer’s personal reason (e.g., No Longer Needed).
c. At least one of the following applies:
The item has been opened.
OR
The item weighs 50 lbs or more.
The restocking fee may range between 0-30% at seller's discretion for any qualifying returns.
Return shipping labels within the return policy period are free for damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns under 50lbs due to the buyer’s personal reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
For returns over 50lbs that are due to the buyer’s personal reason, the buyer is also responsible for the return shipping cost.
Should a customer select the incorrect reason, seller still bears the related return shipping cost.

Shipment received with visible damages must be reported to Newegg Customer Service within 15 calendar of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled by Newegg or Goodtouch if local return address is available. RMA number will be issued after Newegg Return Center or Goodtouch local return center receives, inspects, and processes your return. Newegg or Goodtouch will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you if your return does not meet our return policies.
For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact Goodtouch for any questions regarding your orders or the products we are selling on Newegg Global Marketplace

Graded Cards Standard Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Trading Card Standard Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Return' button next to the order information.
2. Follow the instructions through the online portal step by step to select the item you want to return, pick the return reason and then select the return shipping method in order to generate a return shipping label. Based on date of contact and return reason, Newegg accepts return request and offers options for return shipping.
3. Upon receiving of returned merchandise in Newegg return center, Newegg return team inspects package and initiates refund or rejects the return. For the returned merchandise in like new/refurbished condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase. Re-stock fee with pre-defined rate will be deducted from the purchase price in certain situation when refund credit is issued.
4. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
5. If you have already submitted a return request, log onto your newegg.com account and find your order in order history, click on 'Return' button next to the order information. Follow the instruction through the online portal to input your order number and contact information then pull up your return status.
6. Any questions regarding to global order return, please contact Newegg Customer Service.