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"The Web Isn't Wal-Mart" - Red Herring

06/08/2006 Press Coverage

"Low prices aren’t key drivers of revenue or customer satisfaction for online shopping sites, according to a rating of top sites released Thursday.

ForeSee’s customer satisfaction survey was topped by Netflix, which also won the highest score six months ago and one year ago, the other two times ForeSee conducted the survey.

Second was Amazon, followed by Newegg, QVC, and LLBean, respectively. ForeSee surveyed more than 8,500 visitors to the top 40 Internet retailers by sales volume, as reported by Internet Retailer this month.

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