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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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99 Reviews (77% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-18 of 18
Ralph N.
Ordered on 3/29/2016
Packinging Issues 4/19/2016 4:37:56 PM
When I received the item, it was enclosed in a cardboard box with no evidence of damage other than the sound of loose items moving around in the box. However, after opening the box, I found the product I ordered with multiple pieces loose in the box. It looked liked it was supposed to be shrink-wrapped to a piece of cardboard. The shrink-wrap appeared to have been slashed with a box cutter and one of the pieces of hard plastic (bracket for hanging the phone on the wall) had been hacked with a meat cleaver. Whoever packaged this must have been very unhappy with their employer because it takes a lot of force to do the damage they did. Luckily, the phone works and I did not need the part they damaged so severely. The phone was a good deal and not worth the cost and hassle of an RMA. Good as New...I don't think so.
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Andrew
Ordered on 11/14/2015
Beware of 'refurb' products from seller. 11/20/2015 4:32:53 PM
I ordered a "Refurbished" Panasonic KX-TG6671B phone. I received a heavily used and abused wireless handset that has scratches all over the screen. I'd call it a "cosmetically damaged item", not a "refurb". What a scam.
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2 out of 2 people found this review helpful. Did you?
Ron
Ordered on 8/27/2015
Fastest order processing you can get 8/29/2015 12:58:56 PM
Because I happen to live near to this seller, I had my cordless phone system delivered less than 24 hours after purchasing! I never would have suspected the order would be processed so fast, and I am happy with my purchase, looks like new to me and works fine. My only concern is how it was packed, and that may not be the seller's fault if it was refurbished elsewhere - items are put in a box loose so they rattle around in shipment, but no harm done.
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1 out of 1 people found this review helpful. Did you?
Wasted money
Ordered on 7/2/2015
Rip off 8/11/2015 5:43:03 AM
Seller sells defective merchandise. There is a return policy but only send out additional defective merchandise.
This company is a scam and rip off.
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Nim
Ordered on 5/9/2015
Great customer support 5/18/2015 3:47:20 PM
Ordered a set of phones, and when they arrived, there was a missing part. Contacted seller, and they have that part on a truck to me. Will do business with again if I get the chance.
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Anonymous
Ordered on 4/20/2015
poor service and bad merchandise 5/12/2015 5:27:22 PM
Absolutely terrible service. They sent product that was horribly worn with parts of the phone were incompatibe with phone I ordered. Keep away from this vender. Nasty customer service. I am disapdisappointed that newegg allows them to do business with them. I first bad experience shopping onlibe. I hope they are my last bad experience with online shopping.
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Anonymous
Ordered on 4/20/2015
5/11/2015 12:19:10 PM
The package was missing for 10 days (not received at Shipper) yet it said it was shipped and in transit.
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DakaPC
Ordered on 11/14/2013
GoodAsNewElectronics = Endless Frustration with no Resolve 3/10/2015 3:08:03 PM
originally bought a Vizio E470i-A0 47" TV from them about 11/2013 for my daughters xmas/moving gift. Arrived with a dead psu. I literally spent 9 days emailing these people back and forth about returning this and they constantly claimed they've emailed me the label but newegg's email system keeps filtering the label attachment. I called newegg and they said they'd handle it. then they never contacted me again. I called newegg back after a couple more days and they said the best they could do is offer me $25 credit on the return shipping because they were not getting a response from GANE. so after 2 weeks I finally had it on the way to GANE after losing an additional $40 in return costs. I immediately emailed them and said when it arrives please refund me it has been 2 weeks and I have already went out and purchased a new tv. They actually sounded cooperative. WRONG. they shipped me another banged up tv and refused the refund. I filed with BBB and still got stuck with a useless tv
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Rocky
Ordered on 1/3/2015
50 Inch Vizio TV Refeb 1/14/2015 3:14:41 PM
I had a problem the screen was broken when it arrived at my home. I e-mailed customer services at Good News Electronics they told me to repack it and they scheduled UPS to pick it up the next day. The screen was broken during shipment the box had a hole in as if a fork left hit. The bottom line is I got a rebate.
I highly recommend buying from Good News Electronics
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 2/22/2014
Sharp 3D WiFi Ready Blu-ray Disc Player BD-HP35U 4/16/2014 6:10:54 PM
Good as New Electronics

the Wi-Fi dosent work and the hole thing is slow and the dvd drawer opens some time, dosent work well. I got this so I could up grade my t.v. with the 3d .. when I turn it on the hole thing shuts down. wow . don't buy from these guys. even if its a good price. the sell broken equipment. give your money to a good cause.. you pick. thank you and have a nice day.
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3 out of 3 people found this review helpful. Did you?
jp
Ordered on 4/8/2014
Horrible Customer Service 4/16/2014 4:55:15 AM
Spent around $400 with this seller. Terrible packaging. One item was missing parts. Seller NOT helpful at all - newegg NOT helpful at all. Will Have to file a complaint with PayPayl to get an exchange or get my money refunded. Will pay go elsewhere and pay more if I have to next time to save this aggravation.
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3 out of 3 people found this review helpful. Did you?
CHARLEYAM
Ordered on 3/4/2014
GREAT FOR PRICE 4/1/2014 5:32:05 PM
GREAT CAMERA FOR THE PRICE
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1 out of 1 people found this review helpful. Did you?
Chris
Ordered on 11/28/2013
Unprofessional 12/16/2013 2:49:07 PM
I have been buying from Newegg for 4 years and have never had a negative experience until now. I ordered a TV on 11/28 and with the holidays and bad weather i knew that 5-7 days could stretch to maybe 9-10 business days for arrival. However, my package wasn't even SHIPPED out until 12/12. I called this seller three times to ask what was up with my package. The first two times they told me that the tracking was just slow to update which has happened so i let it slide. HOWEVER, the third time i called they admitted to me that they were buying time because they sold too many units than they had in stock. I asked for a refund and they told me i would have to go through Newegg and pay a restock fee for a TV they didn't even have in stock. So i sat back and waited and finally it arrived on 12/16. It wasn't the delay that made me angry, it was the fact that they lied to me twice and then had the audacity to want to charge me for a refund. I got my tv and it works, service was unprofessional!
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4 out of 4 people found this review helpful. Did you?
Sin City
Ordered on 11/27/2013
Awesome product 12/12/2013 11:53:39 PM
The Vizio E420D-A0 42" 1080p 120Hz Smart 3D LED TV is absolutely awesome. Though refurbished it arrived in mint condition, was superbly cushioned with packing material and had all the accessories.
There was some confusion as the tracking number did not show up correctly on UPS but as Anthony from Good as New Electronics promised by email the TV arrived in a timely fashion.
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Jeff
Ordered on 12/5/2013
No problems ... 12/9/2013 2:06:53 PM
I ordered a 32" refurbished Samsung TV that I'm using as a PC monitor on a Thursday; received it on Monday, well packaged and good as new, nothing missing. I'd noticed a negative review of the seller before I purchased and I am not refuting that, but since the seller had no other reviews I thought it was worth reporting that my own experience was fine. I have my monitor ... and I'm still waiting for a couple of goodies I ordered at the same time from NewEgg.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/12/2013
Great! 12/7/2013 8:25:24 PM
TV arrived two days earlier than estimated in perfect condition.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/29/2013
"Shipped" but not shipped 12/7/2013 3:18:28 PM
So far not impressed. I purchased a TV on 120113 and it still has not shipped. I got an update saying the sller had shipped it but when tracking through UPS it says that the label has been printed but not delivered front he seller to UPS so that they can actually ship it. So, a week later and it still hasn't left the store.
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3 out of 3 people found this review helpful. Did you?
annoyed
Ordered on 11/11/2013
Not impressed 11/28/2013 6:41:14 AM
The first TV arrived with the box looking fine. The TV frame was cracked and about half of the screen as well. The foam was broken surrounding the TV. There was hardly any bubble wrap on either side of the TV. We contacted the seller to let them know and work out a way to replace or return. They were rude, yelled at us and hung up the phone after telling us to go through New Egg. A replacement finally arrived but is missing the package containing the power cord, the remote, the screws to attach the base, etc. At least the TV isn't broken this time. We love New Egg, but would not purchase from Good as New Electronics again.
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6 out of 7 people found this review helpful. Did you?
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