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grinderPUNCH keeps it real. We give great service to great people! Welcome to grinderPUNCH! We'll be a great match.
- Returns Policy
We only accept returns and/or exchanges of products if:
•You receive an incorrect item - If you receive a product you did not order, do not open the product. The item must be in its original unopened packaging and grinderPUNCH must be contacted within 30 days of your receipt of shipment. For incorrect shipments, we will also pay the return shipping costs. Incorrect shipments only include discrepancies between the invoice and product shipped.
• You receive a defective item - If your item is damaged during shipment or non-functioning, please contact grinderPUNCH. You must contact grinderPUNCH within 30 days of your receipt of shipment. The product must be in original condition and include all packaging and accessories. Defective items may be handled by the manufacturer. If this is the case, we will provide you with contact information regarding your specific case.
• You would like to exchange/return an unopened item - The item must be in its original unopened packaging and grinderPUNCH must be contacted within 30 days of your receipt of shipment. We will exchange the returned item for another item on grinderPUNCH or you may also request a refund. The refund will be less a 20% restocking fee. You will be responsible for all costs associated with the return (including shipping costs). Any products received after the 14 day period will be credited with store credit.
• After the 30 day period after the sale has been made, we will not accept any returns for any reason. ALL SALES ARE FINAL.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.