AllyCare is a comprehensive support and maintenance service for NetAllys Network Tools that offer significant value over the standard coverage Membership of AllyCare can be purchased as either a 1-year membership or the value-added 3-year membership rate. AllyCare is sold separately, it is not included with the product.
Membership Benefits
Upgrades
Change is a constant, and whether its new features or functions, new industry standards, or a better way to troubleshoot, only AllyCare membership ensures your product is enabled with the latest features, software enhancements, and firmware updates.
Repairs
Our testers are designed for use in the toughest environments, but if damage from normal wear and tear does happen, only AllyCare membership ensures your product (including accessories) is covered by our repair service.
Support
While our tools have earned a reputation for simplicity and ease of use, at some point you may need assistance with a product's operation. Because NetAlly makes the hardware and software, our support experts understand how everything works and can help resolve most issues in a single conversation
AllyCare Advantage vs Standard Support
By maintaining your AllyCare membership throughout the life of your product you can ensure your NetAlly handheld network tester is kept up to date with the latest features and functionality. AllyCare members receive access to all software upgrades that deliver major new features and enhancements.
AllyCare-Enabled Product Features
Only members with active AllyCare support will enjoy the additional benefits of AllyCare enabled features, giving your NetAlly products enhanced testing and analysis capabilities.
Repair/Replacement
AllyCare members gain peace of mind from knowing that if their NetAlly tester is damaged from normal wear and tear NetAlly will repair or replace the unit, including shipping costs. (Repairs require prior qualification troubleshooting by our Technical Assistance Center. )
Accessory Replacement
Some accessory parts are essential to your NetAlly Handheld Network Tester product. Standard support on accessories is 90 days, but with AllyCare membership, accessories that ship with your unit are covered under the terms of repair (once qualified as defective by our Technical Assistance Center). With the added value, upgrading to AllyCare can save you significant expense if your battery or other accessory should fail.