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Roku ROKU3 Streaming Media Player

Ships from China. Most customers receive within 7-17 days.

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Roku ROKU3 Streaming Media Player
Ships from China. Most customers receive within 7-17 days.
  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

1000+ entertainment channels Lightning fast and powerful Remote with headphone jack Motion control for games One-stop search Free iOS and Android app


Model

|
Brand
Roku

Tuner

|
Interface
Ethernet
Video Format
MP4 H.264 MKV
Audio
AAC MP3
Image Format
JPEG PNG
Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days
  • Read full details
2/ 5
supported file list isn't true

Pros: Plays Netrflix well if you don't mind logging in constantly

Cons: Won't play mp4 or mkv files.

Overall Review: Their supported file list contains mp4 & mkv but only the video will play. There is no audio from either file type. Buy something else.

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Ownership: 1 week to 1 month
Verified Owner
3/ 5
Older model

Pros: Works as intended.

Cons: Felt cheated somewhat as this is an older model 4200R. Found the latest model 4230R at a store for a lesser price.

2 out of 2 people found this review helpful. Did you?
Ownership: more than 1 year
5/ 5
Great media player

Pros: A very good selection of apps including Plex make this an easy candidate to ditch cable TV. AcornTV , Hulu Plus, and Netflix provide plenty of options not including my Plex media server. If your significant other isn't that tech savvy the menus are very easy to navigate so everyone can enjoy it.

Cons: I missed the promotion for a free waffle maker

Overall Review: The only thing I miss about the WD media player was the ability to hook a hard drive to the unit.

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Ownership: 1 day to 1 week
2/ 5
Falls short of expectations

Pros: What this is good for:
If you are a service subscriber to services like HULU+ and Am@z0n Prime (Newegg blocks the word Am@z0n for some stupid reason.)

Cons: What this is NOT good for:
If you have a large media library on a NAS or similar network storage device and want to access the files from a non smart tv.

Overall Review: I have a large collection of movies (every DVD and BluRay I have ever owned) on my NAS drive and was disappointing to find out that not only is network playback not natively supported (need to use ROKUs media app), but it also does not support many common file formats, the most common that I use being MKV, and the files it does recognize are poorly arranged and difficult to navigate.

Disappointing, and makes me wonder how a simple "app player" has received such high praise. I will be purchasing a Android box and load it with XBMC which is a far superior media interface.

3 out of 5 people found this review helpful. Did you?
Ownership: more than 1 year
5/ 5
Roku 3 laughing at some of the reviews

Pros: Greatest thing out there. Watch what you want and your time. Why is anyone paying $1500- $4000 per yr on their current tv provider? Have had roku for 5 yrs. It does help with live tv. Google me.

Cons: I just wish people would look at reviews like this one. Other than that there is no problem.

0 out of 3 people found this review helpful. Did you?
Ownership: 1 month to 1 year
1/ 5
Save your money -- Do NOT buy

Pros: Excellent streamer, low power consumption, very good Netflix interface.

Cons: At a little over 4 months of use my Roku 3 started hanging during Netflix streaming and would also hang at boot. Total reset required to bring it back to life; but it gets very old having to do this (plus fill out ALL the Roku and Netflix registration data) two or three times per day.

The problem is, apparently, that the unit overheats since the plastic case has no ventilation ports whatsoever and the Broadcom CPU nor the Samsung memory have no heat sinks. Google this problem and you will find many solutions posted, most of them involving making ventilation holes in the case and even fitting small, 40mm fans.

The Roku 3 only has 90 days warranty. I sent Roku a couple of e-mail support requests and both were completely ignored.

Save your money. Do not buy it.

5 out of 6 people found this review helpful. Did you?
Ownership: 1 week to 1 month
1/ 5
This is my email to Roku, they never responded

Pros: I bought a Roku 3. Two weeks after I received the unit it stopped responding to the remote, I figured it just needed to be setup again. I work two jobs and haven’t had the time to watch any TV recently, and by the time I really had a chance to sit down with the unit and discover that it wasn’t working at all it was 2 days after the 30 that the retailer allows for returns. I called Roku support and talked to a girl who was very nice, but wasn’t well suited to support. On top of this, she had received no training from Roku. The call took an hour and 45 minutes, she left the call 8 times to talk to her supervisor. This was an hour and 45 minutes of her fumbling around blind, with her superiors unwilling to believe that the unit was broken, an hour and 45 minutes of my time that I’ll never get back, endlessly rebooting a Roku unit. I think some people might say that it’s a great product, but the support sucks, but that’s not really true. The support is the product. It’s all the product. I think consumers think that corporations are somehow misinformed about how bad their support is, but does that really make sense? That a company could build a great little TV box, with new technology, have QA/QI departments, have whole departments to manage their image, but be uninformed that their support sucks? It seems far more likely that choosing to have bad support is a conscious decision. And if it is, isn’t the purpose of that decision to force customers to get tired of waiting on the phone, repeating idiotic tasks, and simply go away. Or (homerun!) buy another brand new unit? If you had to choose one, does what I experienced sound more like support, or theft?

Cons: Your support team decided that my unit was broken and told me where to send it to be fixed. I asked for a mailing label, and was told that only customers that bought their units directly from Roku were “real enough” customers (not her words) to get mailing labels. Because I bought my Roku from a retailer, I simply didn’t measure up. So I returned my unit during a lunch break and waited. And waited. And I called Roku and they told me they had lost the unit. At first they didn’t know who I was because the email address they had for me, the one I repeated over and over, was wrong. Then they said they hadn’t received my unit, and to check my tracking number. After telling your support person that I didn’t have a tracking number, she told me to find the tracking number. I spoke to her superior, after telling him that I didn’t have a tracking number, he told me to look for the tracking number. I told him (and this is becoming a social experiment for me at this point) three times that I did not have a tracking number, and each time he advised me to look at the tracking number. So I ask you – who do you think lost this package? The mailman or your “support”? My feeling is that working for a company that makes you say things so silly is dehumanizing. Initially I felt angry, but as the conversation progressed I felt sorry for him. Your support supervisor was acting insane to keep his job.
I feel like I’ve been through enough now, I’d like you to be decent. I sent you a Roku 3 that broke only weeks (maybe during the first days – I didn’t have time to turn it on) after I bought it. It doesn’t matter where I bought it, I’m your customer, I bought a couple of Rokus, and if you check your records you’ll see that’s true. If you check your records you’ll see that I’ve spent 2 and a half hours with your support team. I would like you to send me a replacement unit. I’m your customer, I’d like you to treat me like it matters to have customers, and like I matter enough to replace a unit that has so thoroughly been tested as being bad. Will you do the right thing?

Overall Review: Don't buy things from companies that don't respect you. Not offering support for a product that is less than 5 weeks old is theft.

18 out of 22 people found this review helpful. Did you?
Ownership: 1 month to 1 year
5/ 5
Fixed it myself

Pros: Way more impressive than previous versions (I had the XS).

Cons: None.

Overall Review: Bought a refurb on Neweggflash. The remote was defective. A simple disassembly revealed the problem. A little mini 'touchpad' thingy was out of place. Easy fix.

1 out of 1 people found this review helpful. Did you?
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