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GIGABYTE Z490 AORUS PRO AX LGA 1200 Intel Z490 ATX Motherboard with Dual M.2, SATA 6Gb/s, USB 3.2 Gen 2, WIFI 6, 2.5 GbE LAN

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  • Supports 10th Gen Intel Core Series Processors
  • Direct 12 Phases Digital VRM with 50A Smart Power Stage with Tantalum Polymer Capacitors Array
  • Next Generations VRM Cooling Fins Array and Direct Touch Heatpipe
  • Shielded Xtreme Memory Design with Tantalum Polymer Capacitors Array
  • Dual Channel Non-ECC Unbuffered DDR4, 4 DIMMs
  • Intel 2.5 GbE LAN
  • 2 x M.2 AORUS Next Generation Thermal Guard
  • Intel WiFi 6 and Bluetooth 5 2x2 with AORUS Antenna
  • AMP UP Audio ALC1220-VB AUDIO DAC
  • RGB Fusion 2.0
  • Smart Fan 5 Hybrid Fan Headers with smart fan functions (Fan Stop, PWM Controls, Noise Detection)
  • Rear 2 x USB 3.2 Gen 2 Type A, 1 x USB 3.2 Gen 2 Type C, 3 x USB 3.2 Gen 1 Type A, 4 x USB 2.0
  • Front 1 x USB 3.1 Gen 2 Type C, 2 x USB 3.2 Gen 1, 4 x USB 2.0
  • Integrated I/O Shield
  • Q-Flash Plus Update BIOS Without Installing CPU, Memory or GPU
  • Hi-Res Audio Certified, PCIe 4.0 Grade Design

  • Overview
  • Specs
  • Warranty & Returns
  • Reviews
different motherboards

VOID SPLIT

Shards of the Void; Borders Disappear Fusing different materials and surface textures with negative space to form a juxtaposition and showcase a stylistic effect where the boundaries between components are not clearly defined. It creates a multi-dimensional design that seemingly cuts through space and time.
a robot bird
detail of the motherboard
  1. Intel® WiFi 6 802.11ax 2T2R & BT5
  2. Onboard Display HDMI
  3. Rear USB 3.2 Gen2 Type-C™
  4. Intel® 2.5 GbE LAN
  5. Advanced Thermal Design
    • Fins-Array II
    • Direct-Touch Heatpipe II
    • 5 W/mK LAIRD Thermal Conductivity Pad
    • 2X Enlarged M.2 Thermal Guard
  6. 2* M.2 Connectors with Thermal Guards
    • NVMe PCIe 3.0 x4
  7. AMP-UP Audio
    • ALC1220 Audio
    • Audio Noise Guard
    • High-End Audio Capacitor
    • Audiophile Grade WIMA Capacitors
  8. RGB FUSION 2.0
    • Addressable LED Header*2
    • RGB LED Header*2
  1. Direct 12 Phase Digital Power Design with DrMOS
    • PCIe 4.0 Ready Mid-Loss PCB
    • 55A DrMOS
    • Premium Choke and Capacitor
    • 6 Layer PCB
    • 2X Copper PCB
  2. Solid Pin Power Connectors
    • 24 Pin ATX Power Connector
    • 8+4 Pin CPU Power Connector
  3. Supports 10th Gen. Intel® Core™ Processors
  4. Dual Channel DDR4, 4 DIMMs with Ultra Durable Memory Armor
  5. Front USB 3.2 Gen1 Type-C™ for Connecting Devices
  6. Ultra Durable PCIe Armor
    • Running 1 x16 or 2 x8
    • RGB LED Header*2
  7. Q-FLASH Onboard Button
 ultimate-power-design of the motherboard

ULTIMATE POWER DESIGN

Z490 AORUS PRO AX motherboard uses an 12+1 phases digital CPU power design which includes both digital PWM Controller and DrMOS. These 100% digital controller and additional 8+4 Solid-pin CPU Power Connectors offer incredible precision in delivering power to the motherboard's most power-hungry and energy-sensitive components, allowing enthusiasts to get the absolute maximum performance from the new Intel 10-core CPU.

Digital Power Design of the motherboard

Cleaner and more efficient power delivery to the CPU with better thermal performance ensure stability under high CPU frequencies and heavy loading.

  • Digital PWM Controller to deliver appropriate voltage to the CPU.
  • Direct 12 Phases DrMos without PWM Doublers, each power phase connects directly to the CPU, With capability to handle 660 Amps current in total.
  • Tantalum Capacitors Array to improve Transient response and minimize oscillation.
  • 8+4 Solid Pin CPU Power Connectors
1. Digital PWM
2. Driver MOSFET
3. Tantalum Capacitor
4. CPU Power Connector
True Power Design

Power Efficiency & Voltage Ripple Graph

power-efficiency Design

Improved Transient Response

By using brand new VRM design and Tantalum Polymer Capacitor Array, Z490 AORUS motherboard transient response and stability is highly improved under overclocking and heavy loading condition.

waveform Design

GIGABYTE's exclusive 2X Copper PCBs design provides sufficient power trace paths between components to handle greater than normal power loads and to remove heat from the critical CPU power delivery area. This is essential to ensure the motherboard is able to handle the increased power loading that is necessary when overclocking.

pcb2x-02, three pic to show detail of Copper PCB, Lower temperature icon, Better Overclocking icon, Better Power effciency icon, Lower Impedance icon
UNPARALLELED PERFORMANCE design

UNPARALLELED PERFORMANCE

With the best quality components and GIGABYTE R&D design capability, the Z490 AORUS is a true beast among motherboards.

Support for DDR4 XMP Up to 4800MHz and Beyond*

AORUS is offering a tested and proven platform that ensures proper compatibility with profiles up to 4800MHz and beyond. All users need to do to attain this performance boost is to ensure that their memory module is XMP capable and that the XMP function is activated and enabled on their AORUS motherboard.

mb_xmp, a chart of XMP profiles Support
mb_xmp, DDR4 in motherboard as background
 detail of the XTREME MEMORY
Shielded Memory Routing

All memory routing is under the PCB inner layer shielded by a large ground layer to protect from external interference.

Memory Layout - Daisy Chain Design

With the optimized daisy-chain routing, the Z490 AORUS motherboard provides a proven speed of up to DDR4-5000+ MHz with high-density Memory module*. Optimized daisy-chained routing eliminates the stub effect, pushes the one DIMM per channel in dual channel interleaving mode to hit higher memory frequencies, providing professional gamers a denser and faster system memory experience.

Memory Layout effect

*Performance may vary in circumstances. Please refer to the QVL list for detail support information.

 faster speed icon, 32GB Capacity icon, Multi-Tasking icon, RAM Intensive icon, Quick Response icon, Lower Usage icon.
Single 32GB Support

The maximum memory capacity on the Z490 motherboard is 128GB. After Intel updated the memory reference code, a single slot can support up to 32GB. Therefore with populated 2 DIMM per channel on both channel, total memory capacity is 128GB, which was only available on High End Desktop (HEDT) platforms. For users who always run out of memory capacity, there is more bandwidth now for memory-intensive application such as rendering and video editing.

detail of the PCIe design
  1. 2X PCIe 4.0 Slot

    Reinforced PCIe 4.0 x16 or x8/x8 with lower impedance.
  2. M.2 PCIe 4.0 Slot

    M.2 PCIe 4.0 x4 slot with lower impedance.
  3. PCIe 4.0 Turbo B-Clock

    External clock generator for PCIe 4.0 overclocking.
  4. PCIe 4.0 Switches

    Switch PCIe 4.0 x16 into PCIe 4.0 x8/x8.
  5. PCIe 4.0 Re-driver

    Boost & strengthen PCIe 4.0 signals to longer lengths.
m2Slot, a compare of PCIe 4.0x4 M.2 with PCIe 3.0 x4 M.2

Triple NVMe M.2 PCIe SSDs in RAID 0 Support

Extreme Performance with Gen3 x4 NVMe PCIe SSDs

Z490 AORUS motherboards offer the industry's best compatibility in terms of NVMe storage for users who demand high capacity and seek the best performance. AORUS' unique design can be configured in RAID for record speeds of up to 3551 MB/s (Sequential Read), making AORUS the obvious choice for the ultimate PC.

detail of the PCIe 4.0 design of the motherboard
m2Slot, a compare of M.2 and sata3 up to 6GB/s

Triple PCIe Gen3 x4 M.2

AORUS Gaming Motherboards are focused on delivering M.2 technology to enthusiasts who want to maximize their system's potential.

ADVANCED THERMAL SOLUTION

Unthrottled performance is guaranteed by the enhanced thermal solution that incorporates Fins-Array II, Heatpipe II and Thermal Guards II. The comprehensive solution delivers excellent heat dissipation. The Z490 AORUS PRO AX stays cool on VRMs and M.2 SSD even on full loading, making it most suitable for enthusiasts, overclockers and professional gamers.

detail of the inside
1.Direct-Touch Heatpipe II
With an extra large 8mm heatpipe and made from a new manufacturing process that narrows the gap between the heatpipe and heatsink, the new Direct-Touch Heatpipe greatly help transfers heat on the MOSFET.

2.2X M.2 Thermal Guard II
Enlarged double-sided M.2 heatsink prevents high-speed, large capacity PCIe 3.0 SSDs with double side flash from throttling due to overheating.

3.Fins-Array II
Fins-Array II use a new louvered stacked-fins design which not only increases surface area by 300% compared to traditional heatsinks but also improves thermal efficiency with better airflow and heat exchange.

4.LAIRD 5 W/mK Thermal Pad
By using 1.5mm thicker 5 W/mK thermal conductivity pads, it can transfer 4x more heat compared to traditional thermal pads in the same time.

Fins-Array II
Fins-Array II uses brand new louvered stacked fins technology which is usually only used on industrial equipment that need compact heat exchangers. It has a special secondary fins structure that enhances heat transfer performance.

Louver Directed Flow
Heat flow that goes through fins will enter from the leading edge of the louver and is then directed by other louvers or fins. This louver directed flow can greatly improve heat transfer performance.
different between fins-Array and traditional stacked fins
circulation effect
Circulation Zone
Because of pressure difference and flow separation, a circulation zone will be formed between louvered fins. This circulation will cause flow entrain and eject in the vortice form which improves thermal efficiency.

Direct-Touch Heatpipe II


With an extra large 8mm heat pipe and made from a new manufacturing process to narrow the gap between the heat pipe and heatsink, new Direct-Touch Heatpipe II greatly helps transfer heat on MOSFETs.
detail of the Direct-Touch Heatpipe II

AORUS M.2 Thermal Guard II

With durability in mind, GIGABYTE provides a thermal solution for M.2 SSD devices. The M.2 Thermal Guard prevents throttling and bottlenecks from high speed M.2 SSDs as it helps to dissipate heat before it becomes an issue.

AORUS M.2 Thermal Guard II

Thermal Throttling As Temperature Rises

M2ThermalGuard, a performance chart of cooler and hotter
smart-fan5-logo

Smart Fan 5

With Smart Fan 5 users can ensure that their gaming PC can maintain its performance while staying cool. Smart Fan 5 allows users to interchange their fan headers to reflect different thermal sensors at different locations on the motherboard. Not only that, with Smart Fan 5 more hybrid fan headers that support both PWM and Voltage mode fans have been introduced to make the motherboard more liquid cooling friendly.
inside of the motherboard
temperature sensors and hybrid fan headers icon
  • 8 Fan / Water Pump Connectors
  • 7 Temperature Sensors
  • 2 External Temperature Sensors
  • All Hybrid Fan Headers
  • Interoperable Fans and Sensors
  • Supports High Current Fans up to 24W(2A x 12V) with Over-Current Protection
  • Intuitive UI for Fan Control
Different models have a different number of fan pin headers and temperature sensors. Smart Fan 5 function may vary by model.

Hybrid Fan Pin Headers

Assume complete control over your liquid cooling setup! Smart Fan 5 receives up-to-the-second information on flow-rate and water-temperature through the Hybrid Fan Pin Headers or external thermistor sensors—giving you absolute mastery over your PC.

  • All Hybrid Fan Headers can automatically detect the type of cooling device whether it be fan or pump with different PWM or Voltage mode.
example of the hybrid fan pin header and temperature sensor pin header

New Smart Fan 5 Software

Choose from different modes, Quiet to Full Speed, to match your system usage preferences. For each fan or pump, you can use the intuitive fan curve to define trigger thresholds and corresponding fan speeds.
two screenshots of system inofrmation viewer
mainsec04, one side of the motherboard

Next Generation Connectivity

A high-end product needs to be future-proof so your system stays up-to-date with the latest technology. Z490 AORUS provides all next generation network, storage, and WIFI connectivity to keep you up to speed.

Intel 2.5GbE LAN Onboard

2X Faster than ever

Adoption of 2.5G LAN provide up to 2.5 GbE network connectivity, with at least two times faster transfer speeds compared to general 1GbE networking. It's perfectly suit for gamers and streamer with ultimate and smooth online experience. It also backward compatible with Multi-Gig(10/100/1000/2500Mbps) RJ-45 ethernet.
mainsec04, one side of the motherboard

New Introduce Intel® WiFi 6 802.11ax + BT 5 Module

Intel Wireless solution supports 802.11ax, enables gigabit wireless performance, provides smooth video streaming, better gaming experience, few dropped connections and speeds up to 2.4Gbps*. Moreover, Bluetooth 5 provides 4X range over BT 4.2 and with faster transmission.

Benefit of WiFi 6:

  1. 5.5X throughput than 802.11ac 1x1*
  2. 4X better network capacity, no traffic jams especially in those dense area with lots of devices
  3. Network efficiency increase for better user experience
a chart showing different between 2x2 802.11ax and others dual wifi 6 ready icon
detail of the wifi signal

AORUS Antenna Supports Dual Band with Better WIFI Signal

  • All new antenna supported dual band 802.11ax/ac 2.4GHz & 5GHz.
    better signal strength compared to traditional antenna design
  • AORUS Antenna with smart antenna function for the best WIFI signal transmitting
  • Multiple angle tilt and magnetic base for the best signal strength direction and location

AUDIO SOLUTION WITH DTS IMMERSIVE SOUND EXPERIENCE

hi-res-audio icon

Hi-Res Audio

Hi-Res Audio certified, meaning that the product is capable of reproducing frequencies up to 40kHz or above which ensures user with the best audio quality at all times.

ALC1220-VB Immersive Gaming ViBes

All New Realtek High-End HD Audio Codec

ALC1220 120dB(A) SNR HD Audio with Smart Headphone Amp automatically detects impedance of your head-worn audio device, preventing issues such as low volume and distortion.
With the new VB series audio controller, stream your voice to the world vibrantly with both front/rear microphone SNR up to 110/114dB(A).
mb_headphone with smart headphone amp VB_table of the motherboard ALC1220-VB of the motherboard
DTS logo

DTS :X® Ultra

Recreates an authentic, spatially accurate 3D audio experience for gaming over any headphones or speakers. Supports channel-based, scene based and object-based audio. Provides out-of-the-box calibration for a range of headphones and speakers. Provides post-processing enhancements and device level tuning for DTS® codecs.

DTS Sound Unbound* leverage Microsoft Spatial, enabling the the most believable, 3D audio experience for games. Immersion through DTS Headphone:X means in the sonic landscape, stationary and moving sounds can be heard from above, below or around the listener. Sounds pass around the listener with amazing externalization and accurate localization.

DEFINITIVE AESTHETICS

Multi-Zone Light Show Design

Now offering more LED customizations than ever, users can truly adapt their PC to represent their lifestyle. With full RGB support and a redesigned RGB Fusion 2.0 application, the user has complete control over the LEDs which surround the motherboard.
ledstrip01, cycle color icon, static icon, pulse icon, flash icon, double flash icon, music icon, random icon, game icon, digital A icon, digital B icon, digital C icon,  a pic of RGB LED and Digital Addressable LED
RGB_Fusion, the components of computer together in a black background

With an integrated intuitive user interface, the RGB Fusion 2.0 provides you a better solution for customizing the lighting effects across all supported devices. From motherboards, graphics cards to the peripheral products, you can personalize your gaming rig with your own style and show off your build by sharing the profiles. In addition, the new gaming mode makes the lighting effects interactive with selected games to bring you the most immersive gaming experience.

rgbsoftware, RGB FUSION 2.0 ICON, two screenshots of RGB fusion 2.0

GIGABYTE RGB Fusion APP

Don't just make your PC shine, make it a work of art that friends will envy. With the GIGABYTE RGB Fusion mobile app users can watch as they control the lighting within their gaming PC. This gives users ease of access as they try and adjust colors and speeds for different modes, all this can be achieved away from the keyboard and monitor of their PC.

screenshot of Fusion APP
ULTRA DURABLE

ULTRA DURABLE

GIGABYTE is reputable for its product durability and high quality manufacturing process. Needless to say, we use the best components we can find for the Z490 AORUS motherboard and reinforce every slot to make each of them solid and durable.

Ultra Durable™ PCIe Armor

Industry Leading Ultra Durable™ PCIe Armor

The innovative one piece stainless steel shielding design from GIGABYTE reinforces the PCIe connectors to provide the extra strength required to support heavy graphics cards.

mb_exclusive, the detail of extra anchor points, a pic of different between 1.7X stronger and 3.2X stronger

Ultra Durable™ Memory Armor

AORUS' exclusive one piece stainless steel shielding design prevents against PCB distortion/twisting and plate bending, in addition to preventing any possible ESD interference.

one image splited into two, showing different between with gigabyte memory armor and without

Solid Pin Power Connectors

Z490 AORUS motherboards feature solid plated ATX 24pin & ATX 12V 8pin + 8pin power connectors to offer a stable power supply during CPU overloading.

solid pin design and traditiona design

Solid Pin Power connector advantages

  • Larger contact area for electricity
  • More metal quantity to sustain higher power and generated heat
  • Ultra durable and longer lifespan
detail of the ports on the motherboard
q-flash-plus icon

Q-Flash Plus

Update the BIOS easily without installing the CPU, memory and graphics card.

With GIGABYTE Q-Flash Plus, you don't need to install the CPU, memory and graphics card nor enter the BIOS menu to flash the BIOS. Just download and save a new BIOS file (rename to gigabyte.bin) on the USB flash drive, then press the dedicated Q-Flash Plus button and you're good to go!

qflashstep2, three steps to show you how to use Q-flash plus.
app center screenshot

GIGABYTE BIOS & APP CENTER

Good software goes hand in hand with perfect hardware. Z490 AORUS ULTRA bundled several useful and intuitive software to help users to control every aspect of motherboard.

BIOS

software_bios, a screenshot of bios

New User Interface

All new EASY MODE shows important hardware information in one page including CPU clock, Memory, Storage, Fan.

My Favorites

Add constantly used items into the favorite menu for quick access.

Storage Information

Show all kinds of storage information including SATA, PCIE and M.2 interface.

Changelog

List all changes before saving and exiting bios. Quickly review overall settings modification.

Intuitive Load Line Curve

Clearly show each loadline calibration setting in an intuitive curve graph.

APP CENTER

GIGABYTE APP CENTER is a useful portal of all GIGABYTE MB utilities and drivers, you can choose any utility you want to install from APP CENTER and keep updated with the latest utilities and drivers version.
software_appcenter, a screenshot of APP center

EasyTune

GIGABYTE's EasyTune™ is a simple and easy-to-use interface that allows users to fine-tune their system settings or adjust system and memory clocks and voltages in a Windows environment. With Smart Quick Boost, one click is all it takes to automatically overclock your system, giving an added performance boost when you need it the most.

software_easytune, a screenshot of easytune

System Information Viewer

GIGABYTE System Information Viewer is a central location that gives you access to your current system status. Monitor components such as the clocks and processor, set your preferred fan speed profile, create alerts when temperatures get too high or record your system's behavior; these are the possibilities of the System Information Viewer.
software_siv, a screenshot of system information viewer

Learn more about the GIGABYTE Z490 AORUS PRO AX

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Anonymous
Ownership: 1 week to 1 month
Verified Owner
2/ 5
Horrible VRM buzzing 9/25/2020 5:38:43 PM

Pros: - Very nice features for the price, including Intel NIC and WiFi
- Looks great; especially in a blacked out build

Cons: - Horrible VRM buzzing at all loads
- Moving the mouse made the VRMs buzz
- Running any kind of load made the VRMs buzz

Overall Review: When I first booted up the PC, I was surprised it sounded like a mechanical drive was being accessed, because the only drive in the PC was an m.2 SSD. It turns out it was the VRMs making noise as the system was under periodic load booting the system. When running a game or a benchmark, the buzzing became extremely loud.

Replaced the board with a different brand/model and the issue is gone.

Did you find this review helpful?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Sweet Spot for features and price for z490 boards 7/22/2020 9:27:02 PM

Pros: - Built in 802.11 AX WiFi is very fast provided you have a compatible router
- Built in Bluetooth range is great if you use a Bluetooth headphones which I do frequently!
- Futureproof design for 11 gen intel CPU's (Board is also built to PCIE 4.0 spec but does not mention it in manual and only in some advertising in small print)
- Lots of fan headers and I/O inside and out

Cons: - Top M.2 slot is reserved? Hoping it will be enabled with a future BIOS or 11gen CPUs
- Useless PCI Express 1x slots near where graphics card will go
- No thunderbolt support but I can't complain at this price range nor do I need it right now

Overall Review: This is a good value for the z490 board for the amount of features it has. There are some annoying things like the lack of PCIE 4.0 support for 10th gen core series and the fact that we still cant run 2 PCIE x16 slots at PCIE 3.0 speeds off of the CPU but those are mostly Intel gripes and may be remedied with 11 gen which this board will likely support down the road. So far no complaints! I paired this with a 10700k and 32 GB of DDR4 3200 memory which is plenty for 4K gaming these days provided you get a powerful graphics card to go with it!

Did you find this review helpful?
Anonymous
Ownership: 1 week to 1 month
Verified Owner
1/ 5
not work at all 7/10/2020 1:25:03 AM

Overall Review: I received every part today. Initially, Although the motherboard cannot detect my graphic card. It Can still work with the gpu of i7, one hour after, neither link the monitor with the motherboard or graphic card work.

Did you find this review helpful?
Manufacturer Response:
Dear Customer,

Thank you for your comments. We apologize for your difficulty with your GIGABYTE product. Please contact us at support-newegg@gigabyteusa.com with case number 176677 in the e-mail subject line. We will provide personalized service and analysis to help solve your issue ASAP. If the matter is urgent, please send us your contact number, and we will contact you.

GIGABYTE VIP Support Team
Ownership: 1 week to 1 month
Verified Owner
2/ 5
Heavy Duty 6/26/2020 8:31:24 AM

Pros: Solid, heavy.

Solid heavy heatsink plates for the M2s.

Cons: The M2 shares bandwidth with one SATA depending on which M2 slot you use. There are 6 SATA so not an issue. Had to move one plug. Its in the manual which one.

Overall Review: Update: m2 drive failed the next day. would only boot 2 out of 10 times. It wouldn't recognize the drive, forget about loading windows. installed in another pcie m2 and it worked.

Paired with a i7-10700.
Bought this for the better audio components.
There's a 4 pin power plug, next to the 8 pin above the cpu. This is only used if you overclock. I don't have anything plugged in there and it works fine.
Most power supplies don't have an extra 4 pin for the mobo that I could see.

The BIOS said my cpu was running at 50 celsius when I first booted. I shut down and added a little more thermal, booted back up, same thing. In Windows, Coretemp only had it around 30 celsius and its running fine.

Make sure to update the bios. The bios version was from march and the cometlake came out end of May.

1 out of 2 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
1/ 5
Parts of the Board are seemingly dead! 6/2/2020 5:47:38 PM

Pros: -Sleek design and stylish
-Integrated i/o shield
-Bios is easy to use
-Lots of USB ports
-PCIE 4.0 ready slots

Cons: -M2M_SB M.2 socket DOES NOT WORK!!!
-No Extra M.2 screws or mounts
-Over priced

Overall Review: If it were not for the non-functional M.2 socket, this might be a worthwhile purchase. I followed the user manual and made sure that none of my sata connections were interfering with either M2A_SB or M2M_SB M.2 slots. I can only post with an nvme ssd plugged into the M2A_SB, the other does not work at all... I would prefer not to house my SSD directly under my GPU blowing hot air straight onto it. (I use and SSD that comes with heatsink) I'll have to wait at least one year with intel 11th gen to know if the reserved m.2 slot even works!

1 out of 2 people found this review helpful. Did you?
Manufacturer Response:
Dear Customer,

Thank you for your comments. We apologize for your difficulty with your GIGABYTE product. Please contact us at support-newegg@gigabyteusa.com with the case number 175943 in the e-mail subject line. We will provide personalized service and analysis to help solve your issue ASAP. If the matter is urgent, please send us your contact number, and we will contact you.

GIGABYTE VIP Support Team
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  • Used - Like New : This means that the product has been opened, possibly used but is in perfect condition with no signs of cosmetic or functional defect. Product may includes warranty, and accessories found with the original product. Product may or may not be in the original packaging. Returned items with minor packaging defects fall under this category.
  • Used - Very Good : This means that the product has been opened, may show slight signs of use and cosmetic blemish, and may be missing minor accessories, but remain in excellent condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Good : This means that the product has been used, may show clear signs of use and may be missing minor accessories, but remain in good condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Acceptable : This means that the product shows clear signs of use, cosmetic defect, and may be missing minor accessories and manual, but remain in working condition. Product does not come with warranty unless stated otherwise in product description. Functionality issues beyond signs of use should be disclosed in product description.
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