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SAMSUNG Series 9 S27B970D High Gloss Black/Brushed Aluminum 27
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

Pros: Simply Beautiful pure eye candy in every way! zero dead pixel

Cons: Had a problem with the touch sensitive power button not working very well if at all mostly when the PC was on. Called Samsung Support, they had me unplug the monitor, reconnect it..nogo same problem, advise me to RMA with Newegg. Called Newegg, young lady started to set me up then stated the S27B970D is out of stock, and no idea when it would be back in stock. She then informed me that I should RMA now and when they receive the monitor I could buy something else..else...else!!!! I stated that then I would be with out any monitor until it comes back in stock, she also add that I only had 20day's left to RMA and after that I'd be stuck with this less then green monitor. At this point I requested a Supervisor, she became argumentative, demanded Super..placed on hold 5mins young lady came back on line stated that it would be another 10mins. I told her that I had to pick up my granddaughter , and I'd call back..she was delighted at the turn of events. Over the years I've 2 new complete builds out of Newegg, highend Asus Laptop, Nikon Digital SLR.....ect. Got be a better way to treat a loyal customer.

On a good note my S27B970D is ok, I started to check all the menu items since those buttons seem to work fine, only the power button was giving me the problem. Tried all the settings came to the "Key Repeat Time" which was set to "Acceleration" their was three different settings, and "No Acceleration", and that where I set it...Bingo!!! The power button is working like it should. I should of known that pumping this new monitor with all the goodness of my 256mb AGP video card that the S27B970D just couldn't handle it :) Nowhere could I find any detailed info on this setting. The Manual is vary vague.

Other Thoughts: Samsung unable to help with problem.
Newegg lacked empathy.

in both of these cases I believe additional training is needed. I don't mean to sound critical, just trying to help

Besides that very happy with this monitor.


Steven S.'s Profile

Display Name: Steven S.

Date Joined: 04/10/02

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 03/27/13
  • Last Review: 03/27/13
  • Most Critical Review: 3 out of 5 eggs
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