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Cons: Like everyone else is saying, this product was bad from the start. I started getting blue screen error messages from week 2. Then, the wifi stopped working. Requested an RMA, they refused to replace it,non the grounds that it is not defective. Apparently they restored it to factory settings. This is obviously a temporary fix and I could have done that myself. Didnt need the laptop gone for 2 weeks to get a factory settings temp fix. I am so disappointed I could burst into tears right now. Disappointed in new egg. As a grad student the last thing i needed was my laptop gone for 2 weeks. I know this one will be giving me problems again. Lessson learned. Never shopping here again. Should have stuck with the competitors like I always do.READ FULL REVIEW