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Logitech G35 USB Connector Circumaural Surround Sound Headset
  • Verified Owner
  • neweggOwned For: more than 1 year

2 out of 5 eggs High pitched whine and terrible customer service 12/13/2013

This review is from: Logitech G35 USB Connector Circumaural Surround Sound Headset

Pros: I've owned two of these now. The first one lasted me a couple of years, and worked beautifully most of the time. I enjoyed using that one enough to warrant purchasing a second one after it finally broke. The headset is pretty comfortable; I'm at my computer quite a bit, and I don't typically notice any weight issues or any discomfort from the fit of the headset. It comes with exchangeable headband cushions to help with this factor as well. Overall the sound quality is pretty good and has some pretty impressive low end for a headset (more on sound in the 'Cons' section.

Cons: Let's start with the high pitched whine:
I never noticed this with my first G35 headset, and I still can't replicate it when I plug the old one in under the same conditions as the new one. This leads me to believe the issue is a manufacturing problem with the new headsets (maybe a bad capacitor?). The whine is only present when the microphone is active; so it only happens when the system is capturing sound from the mic (in a voice client, configuring recording devices, etc.).

Driver issues (?):
This next issue is something that I experienced with both headsets. Occasionally the sound output starts coming out garbled and static-y. Not sure what factors contribute to this one, but the "quick fix" solution I came up with while using the first headset was to toggle the surround sound switch back and forth, or unplug and replug the USB cable. I was willing to deal with this again simply because it happened relatively infrequently and the sound output was otherwise pretty awesome. With the new one, this has become more frequent, and the distortion is even worse when it happens.

The whole reason I had to buy a new one:
The ear-pieces are attached to the headset by (apparently delicate) plastic pins. This allows them to swivel which is kind of nice for comfort, but the left one inexplicably snapped one day when I was picking up the headset to put it on. I'm usually pretty careful with my electronics, so this came as a bit of a surprise when it happened.

Finally, the customer service is terrible. When my new headset arrived and I noticed the whine coming from the left ear, I called the support line immediately to figure out what was wrong. After speaking with two different representatives (neither of which seemed to be aware of any similar issues which is surprising because a 1-min. Google search turned up results on the Logitech forums about the exact issue) I sent them the system report they asked for and waited. And waited. And waited. I was patient because this happened to be over Thanksgiving weekend, but I started getting concerned when I received my first auto-generated response asking if my problem was resolved. I've now responded to three separate system responses to keep the support ticket alive, all the same, asking if my problem was resolved, with no acknowledgment from a live representative for the past two weeks.

Other Thoughts: I've issued an RMA request to return the new headset, and at this point, my faith in Logitech's quality assurance and customer service has been sufficiently shaken to where I will not be buying a product from them for quite a while.

I was on the fence for rating this at 1 egg, but gave it a slight break due to the quality of the first headset being relatively good (minus the occasional distortion issues).

Acer GD235HZbid Black / Orange 23.6
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: Very responsive - no input lag. Works nicely with Nvidia 3D vision), and I love the 120Hz refresh rate when I'm not using 3D.

Cons: Slow to power up. Backlight is not ideal for gaming immersion; the screen never really goes dark, there's always a bleed from the light coming through.

Other Thoughts: The backlight issue is only noticeable on darker colors, but it really breaks the atmosphere of games like Metro: Last Light. Overall I've been pretty happy with this monitor.


Alex R.'s Profile

Display Name: Alex R.

Date Joined: 08/13/11

  • Reviews: 2
  • Helpfulness: 2
  • First Review: 05/30/13
  • Last Review: 12/13/13
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