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LG G Pad 8.3 Tablet -  Quad-Core 2GB RAM 16GB Flash 8.3
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: This tablet is super fast, comes pre-loaded with a recent version of Android, and is OTA upgradeable to Android 4.4. The screen is amazingly clear and all-in-all the tablet is fairly easy to use, despite being encumbered with a 'customized' version of Android (LG's skin gives me headaches).

Cons: 2 months after purchasing, during the upgrade of my tablet to Android 4.4, it rebooted like it was supposed to, then shut off and never turned back on. I followed the troubleshooting steps available on LG's website and was forced to contact customer service/technical support to request a repair/replacement. The first agent placed me on hold for 15 minutes then disconnected the line. The second agent, after going through the SAME troubleshooting steps as are available on the website, agreed that the tablet needed to be sent in for repair. He asked me for my IMEI. I informed him that there was no IMEI on the tablet or on the original product box. He then proceeded to instruct me to enter the settings menu on my tablet to get my IMEI. Upon reminding him that the tablet would not power on, he insisted that the box or the back of the tablet must have a sticker with an IMEI. I proceeded to read every number available on the box and the back of the tablet, none of which were an IMEI. He then placed me on a 20 minute hold. Upon returning, I was informed that LG would be sending me a pre-paid shipping box to send the tablet to their repair center in Fort Worth, and that I would receive an e-mail from FedEx with a tracking number. When I DID receive an e-mail, it was from LG and it instructed me to package the tablet up and ship it to them. Confused by this, I once again contacted customer service and was assured by another LG tech that I would be receiving a box to "make sure that the tablet gets to the right place." After a week with no such box arriving, I contacted customer service again. This time I was informed that, since this was my first time sending the tablet to them for repair, I would need to pay for the shipping costs and that this is clearly outlined in the repair policy. Here I am, two weeks later, and LG has finally updated the status of my tablet to "RA closed, shipped back to customer, no tracking number available." This is by far the worst customer service experience I have ever had. This will be the very last time that I ever purchase an LG product.

Other Thoughts: Good tablet when it works. If it stops working during your warranty period but outside your return window, be prepared for a trip to Hell.


Charles R.'s Profile

Display Name: Charles R.

Date Joined: 03/18/04

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 05/20/14
  • Last Review: 08/08/15
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