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This review is from: Zalman VE400 Aluminum alloy, Acryl, Poly Carbonate (PC) 2.5" Black / Silver SATA I/II USB1.1 Max. 12Mbps USB2.0 Max. 480Mbps USB3.0 Max. 5Gbps 2.5" HDD Enclosure with Built in Virtual Drive and 9 Digit Keypad Security Feature.
Pros: The few times the buttons worked it worked exactly as advertised. It's an absolute "must have" for any computer service tech!
Cons: Left keys do not work (3,6,9) and are essential for basic navigation of the "virtual drive" feature.
Due to the long RMA process I have since bought the ZM-VE300 and highly recommend since I have yet had any problems with it.
Other Thoughts: Zalman has an RMA page and I've applied twice without any response. They do provide a phone number to call and an additional email address they say to use if there is no response in 5 days. (I have not tried yet) Zalman, if your RMA page doesn't work take it down and just offer the phone instead of making a customer wait for 5 days before continuing the process.READ FULL REVIEW