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ASRock Z77E-ITX LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 Mini ITX Intel Motherboard
  • neweggOwned For: 1 month to 1 year

Pros: Good board with good features

Cons: Died 3 times in 6 months

Other Thoughts: Hello ASRock. Before I begin, I will say that I have bought many of your products and I have been happy with most of them. What I am not happy about, however, is the level of customer service I have been receiving when I need it. I have a motherboard that has died 3 times in the past 6 months and I have been in correspondence with your support team throughout the ordeal.

At this point I have given up on receiving adequate support from them and will now attempt to elevate my problem. I have attempted multiple times to do this through your customer support representative and have been flat out ignored. I would like to think that I have been more than patient and reasonable with them until this point.

Since buying your Z77E-ITX motherboard, I believe it has spent almost as much time broken and in transit than it has spent in good working order. Suffice it to say that I would like a refund, or at least a replacement that works. This board (or at least the replacement/refurbished/repaired units that I have been getting) obviously does not.

It would not be so bad if your support team attempted to understand and resolve my problems, but I have repeatedly asked questions only to be flat out ignored. If you would like copies of my correspondence with them I will be happy to oblige you.

I begin by posting here. Hopefully someone from your company will reply and attempt to address my issues. I will also be sending letters to attempt to get my problem resolved. I use many of your products and hope to do so in the future.

ASRock H77M LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

3 out of 5 eggs Support is lacking - Careful with BIOS 04/04/2013

This review is from: ASRock H77M LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard

Pros: -Cheap
-Has a lot of SATA ports

Cons: -Single BIOS
-Support is lacking

Other Thoughts: Was a great board until I tried to "internet flash" from the bios. Bricked the board and ASRock has no way to recover it. Other companies have ways to recover the bios if a bad flash occurs, but the documentation and support from ASRock was beyond bad. I had another board (the E-itx Z77) and I have had to RMA it twice already. I sent ASRock an e-mail about this one and didn't receive a reply until 2 weeks later. The reply basically said to try resetting the CMOS in badly typed english with typos.

In short- these boards are a great value when they work, but the support is very lacking.

AVS Gear GP-IR01BK Windows Vista Infrared MCE Black Remote Control
  • neweggOwned For: 1 day to 1 week

5 out of 5 eggs Works with S3 standby 01/15/2010

This review is from: AVS Gear GP-IR01BK Windows Vista Infrared MCE Black Remote Control

Pros: Good sensitivity

Cons: No IR Blaster

Other Thoughts: Comes with decent remote (I don't use it). Compatible with Harmony remotes and it works with putting my system into s3 standby and waking up it (something many receivers do not support).


shuangshuang s.'s Profile

Display Name: shuangshuang s.

Date Joined: 07/01/05

  • Reviews: 3
  • Helpfulness: 3
  • First Review: 01/15/10
  • Last Review: 06/25/13
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