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Corsair Force Series 2.5
  • neweggOwned For: more than 1 year

4 out of 5 eggs Great Drive / Quesitonable Customer Service 12/20/2013

This review is from: Corsair Force Series 2.5" 60GB SATA II MLC Internal Solid State Drive (SSD) CSSD-F60GB2-BRKT

Pros: +Fast: This was my first jump into the SSD world and it did not disappoint. Lightning fast boot times, instant loading of daily apps, this drive brought the speed.

+ Good Deal: Overall, I found this drive to to be the best combination of speed, size and overall cost. A rebate helped make the decision even easier.

Cons: + Customer Support: Just before the three year mark, the drive died on me. Due to it's size, it wasn't a huge deal as I didn't store any important data on it...just programs and the OS.

The initial customer support submission went smoothly and they quickly provided an RMA#. The drive was shipped to Corsair's HQ by USPS Priority Mail on 11/20/2013.

That's when the bad started.

At first, there was no response. I assumed a basic 3 - 5 working day window for RMA replacements despite Corsair's own Standard Replacement policy as stated below:

"Standard Replacement – Through Corsair’s Standard Replacement process, Corsair will issue an approved RMA number for the return and replacement of your defective product(s). Our Standard Replacement processing time from receipt of your product(s) to the replacement product(s) shipment is 1-3 business days plus transit time."

After 21 days and SIX follow-up messages with NO RESPONSE from the customer service team, I reverted to the dreaded support forums and made a plea for help!

Thankfully, I received a quick response from TECHNOBEARD who told me he'd get someone on it right away. And indeed, within a few hours I had a response to my ticket along with a promise of an upgrade for my replacement. The next day, I was pleased to see a UPS tracking number for my replacement along with the standard note of "The replacement has been processed and scheduled to be shipped within 1-2 business days."

That was 12/12/2013.

It's now been SIX business days and the tracking number still shows as "Ready for Processing". Again, I've had no response from the Corsair customer service team.

As of today, it'll be a MONTH since I shipped the bad drive and I still don't have my replacement.

Other Thoughts: Great drive. But the customer service gives me pause, as having to wait over a month for a replacement under warranty could and should be deal breaker for some.


Jesse K.'s Profile

Display Name: Jesse K.

Date Joined: 06/12/03

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 12/20/13
  • Last Review: 12/20/13
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