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Blackberry Bold Black 3G Unlocked GSM Smart Phone with Wi-Fi & GPS (9700)
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs blackberry bold 9700 08/29/2010

This review is from: Blackberry Bold Black 3G Unlocked GSM Smart Phone with Wi-Fi & GPS (9700)

Pros: Blackberry bold 9700 is a great phone. No question about that. I need not highlight any of its awsome features. My one star is for recertified bold 9700, which I purchased to save some money.

Cons: Recertified blackberry sent to me looked actually a used (infact over-used) handset. Even the craftsmanship was faulty as there was a big hole between battery door and the main body. Door was replaced by another used and scratched door of different color after some 15 days and my 2 reminders. Newegg return policy doesnt allow you to return the unlocked phones on cosmetic defects. However, such issues are important when you are spending so much on these high end phones. Btw, warranty provider for these phones is DGL and not newegg. So they directed me to DGL, who never replied to my mail on this issue. Newegg didnt take responsibility about this purchase initially and insisted on the fact that I have to talk to DGL directly. After over a dozen of email exchange with newegg, they agreed to help me in getting a replacement handset with a condition that they will not assure what accessories can be missing from the replacement product, even if they are essential.

Other Thoughts: My review is not against Newegg as they later on helped me with the issue. I just want to share my experience with potential buyers that condition of the recertified handset can be actually bad for which you dont have any control and it wont be easy to get rid of it.


devendra s.'s Profile

Display Name: devendra s.

Date Joined: 12/14/09

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 08/29/10
  • Last Review: 08/29/10
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