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HooToo® HT-CR002 External USB 3.0 Multi-in-One Card Reader (4 Memory Slots, Genesys GL3220 Chipset) & SuperSpeed USB 3.0 3-Port Hub (VIA VL810 Chipset, 5V/2A Power Adapter, 3 feet USB 3.0 Cable)
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

Pros: none

Cons: I bought 3 devices from the HooToo product line all on the same day but from 2 different Vendors. The HT-PC001 (2) and 1 HT-CR002. I had issues from the get go with the HT-CR002 external carder reader from them. The USB 3 ports were acting like USB 2 ports. When I put a USB 3 hard drive in the port WIN7 said it could run faster in a different port. The sd card slot kept dropping out and the CF slot would not even register that it had a card in it. I tried it on 3 support computers with same results. They need to get a handle on there ESD and Quality controls. I will never buy a Hootoo product again. Below is my exchange with their Rep.

I already sent the product back about 2 hours before I got this email, but thanks. Do you guys make all the HooToo products? The reason for a return instead of exchange is that I also have 2 Hootoo HT-PC001's that I got the same day from XXXXXX. The external device I used on 3 different computers all with the same results. As to the HT-PC001's one is in a PC and the other is still in the box. The one in the PC is continuing to drop devices off of it. I tried the drivers on the CD and the ones on the website all with the same results. Yes the power cord is plugged into it. I have a full ESD setup connected to earth ground, for working on computers because I work on a lot of them. I got these other PC cards at XXXXXX and with 2 of these products showing problems I am going to return both of these HT-PC001's to XXXXXX also. I cannot have faulty cards dropping out on customers. So if you can help me with that great. Otherwise I will also be contacting XXXXXX shortly.

Response from Customer Care from NewEgg.

"Dear Giles XXXXXXXXX,

I just received your RMA request via NewEgg about the HooToo USB 3.0 card reader.

I understand that the reason why you want to return the item and request a refund. Since this is our product's problem, I will provide you a pre-paid shipping label for returning. But NewEgg will automatically remove all attachments and email address so I am not able to email you directly now. Please kindly use your own email address to contact HooToo support email that is listed behind the user manual and provide them you order ID at the same time. A pre-paid shipping label for returning will be provided at that moment.

By the way, I understand your disappointment in this case but external USB 3.0 devices should have one in a hundred defective rate and be functioning, so if a replacement of this product you would prefer at this moment, please let me know also.

Any problems, don't hesitate to contact me again.

Best Regards,
Protrend Customer Care


Giles C.'s Profile

Display Name: Giles C.

Date Joined: 08/10/05

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 05/22/13
  • Last Review: 05/22/13
  • Most Critical Review: 1 out of 5 eggs
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