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Pros: Light-weight. Attractive. Easy to use for e-mail and web
Cons: Stopped working within 1st month: lost power while reading e-mail and would not reboot. Though Chat support worked, the agent suggested I phone Acer Tech Support. Although both the web site and the Chat Agent confirmed my serial number and SNID number, numerous efforts to reach Acer tech support failed with the automated message, "We do not recognize that SNID."
Other Thoughts: I researched the ChromeBook before purchase and thought it would be good for simple needs for an elderly friend. Its early failure was a great disappointment, and the impossibility of finding support from Acer was an even greater disappointment.READ FULL REVIEW