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XFX Radeon R9 290X R9-290X ENFC 4GB 512-Bit GDDR5 PCI Express 3.0 CrossFireX Support Video Card
  • neweggOwned For: less than 1 day

Pros: This is for their R7990 video card though there is nowhere to post about it, however this review is about the support or lack thereof you should expect should you decide to utilize a XFX product.

Cons: Received board prior to system build, unit sat unopened until the Xmas break to minimize production impact, installed board system wouldn’t post, got another brand card to prove out motherboard/bios, functionality all worked fine, couldn’t return board, so had to go thru the RMA process, but first you have to go thru tech support, and that folks is where the problem lies, I entered a ticket delineating the steps take to that point, and receive a single (canned) response “did you check …. This clearly demonstrates they didn’t even bother to read what I had already written; but that being said I understand they have to start with the obvious to minimize cost impact to their support services, but to continue, I have since repeatedly entered requests for now more than two weeks for an RMA or a phone call or anything and still no correspondence, no call, no RMA, no support at all, nothing. So before you purchase anything from XFX know they don’t seem to care once they have the money. Caveat Emptor

Other Thoughts: Caveat Emptor


Russell B.'s Profile

Display Name: Russell B.

Date Joined: 12/10/02

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 01/27/14
  • Last Review: 01/27/14
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