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DIAMOND VC500 One Touch Video Capture, Edit and Burn to DVD USB 2.0 Adapter
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: IF it works than you can convert VHS to DVD...again, IF it works.

Cons: Diamond says on the product, Will work for Win 7... This is not correct in 100% of all cases. I own 3 different Win 7 machines. 1 of which I built myself. I tried installing this device with its software/drivers on all three. Nothing happened. The software would open, the product would light up but I could not get the image to show up. So then I purchased 3 RCA 2 to 1 adapters. This still didn't work. After I called Diamond they said there was nothing else they could do. Newegg was nice enough to take the product back but when they say no UPC code (because I sent it in for a Mail in Rebate, they sent it back) I called Diamond asking what happened to the Mail in Rebate since it had been over 6-10 weeks. They said they haven't even processed it yet. I said could you send it back so I could get my money back from Newegg. They said "OK no problem." Nothing happened again. Called them for the 2nd time and was put on hold for 25 mins. Then I sent them an email and they said they could not find my information. I am totally and utterly discussed in the customer service of this company. I will never purchase anything from them again (Diamond,n not Newegg). Please, if you are thinking of going with a device like this, go to a different company.


Chris M.'s Profile

Display Name: Chris M.

Date Joined: 03/26/12

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 09/02/13
  • Last Review: 09/02/13
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