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ASUS Laptop Q500A-BHI5N01 Intel Core i5 3rd Gen 3210M (2.50 GHz) 6 GB Memory 750 GB HDD Intel HD Graphics 4000 15.6
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

Pros: I ordered this on black Friday for it had a good deal on it and I needed a laptop for college this coming year.

Cons: When I got it I first charged the battery then turned it on. It didn't boot so then I removed the battery and waited 10 seconds, then put it back in and tried again. It booted so I ran through the setup for windows 8 and rebooted. Then it started and I logged in and got "This product key didn't work. Please try another key".

So I call ASUS and they said I would have to ship it to them to get it fixed, but I didn't want to pay to ship it back so I didn't.

Then I tried to watch some youtube videos and the screen froze with lines through it and was shaking. I closed the laptop and opened it back up to get a still frozen screen with lines, so I shut it off by holding the power down. When I tried to turn it back on it did nothing, like when I first turned it on so I removed the battery again and tried it. It booted so I tried a game I like (World of Tanks) on minimum settings and the screen froze with lines and shaking.

Whenever the on-board graphics are used heavy like "videos/games" the screen freezes with lines and shaking.

I'm very displeased with this laptop, I had high hopes for it because its from ASUS. I am also displeased that I need to pay to return a defective product. I do not recommend this product or ASUS' customer service. I do not plan to buy any more refurbished products from them.


Anonymous's Profile

Display Name: Anonymous

Date Joined: 11/08/13

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 12/14/13
  • Last Review: 12/14/13
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