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DELL Desktop Computer 990 Intel Core i5 2400 (3.10 GHz) 8 GB DDR3 320 GB HDD Intel HD Graphics 2000 Windows 7 Professional 64-Bit
  • Verified Owner
  • neweggOwned For: more than 1 year

Pros: -Great Specs and performs fast when working

Cons: -One out of the two I ordered was a lemon! It crashed randomly on a regular basis even though I replaced hard drives and memory, reinstalled Windows 7 and Windows 10, upgraded all drivers and BIOS, and even re-seated the CPU.
-Horrible support! I called the support number numerous times and never got an answer, only voicemail. No one returned my call after I left a message.

Other Thoughts: DO NOT purchase this product because the warranty support does not exist!

Synology DS213j Diskless System Network Storage
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Broken OS - Horrible Support 04/17/2014

This review is from: Synology DS213j Diskless System Network Storage

Pros: Great features and easy to use


Other Thoughts: I have been totally down for a week, and opened a ticket 3 days ago, but have yet to receive any solution and very little response from Synology. I have spent at least 3 hours over the last three days just waiting in the phone support queue, and have not received an email response in over a day regarding my ticket.

Here is a telling post on Synology's website:

Due to the popularity of our DSM 5.0 release, and high volume of downloads, our support is currently behind normal schedule. As a result, our responses may be delayed 2-3 business days during this adjustment period. We apologize in advance and appreciate your patience.

The OS is not as popular as it is BROKEN! That is why support isn't even responding to emails for 2-3 days!!! Stay away from SYNOLOGY!!!


Andrew B.'s Profile

Display Name: Andrew B.

Date Joined: 06/24/13

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 04/17/14
  • Last Review: 10/05/16
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