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Pros: Nothing. This product only worked for two days, so I didn't have a chance to completely critique it.

Cons: Stopped working. Apparently the sending unit that plugs in to the USB port went south. Logitech wouldn't replace it or tell me how to fix it. They said they didn't support refurbished products.

Other Thoughts: If you have a problem with this product, don't waste your time calling Logitech customer service, unless you can talk to one of the techs in their native language, which is definitely not American English. But even if you can communicate with them, don't expect positive results. I worked with them for over a month, installing different drivers at their request. After they gave up and said they would send an RMA, they changed their mind and said because it was a refurbished product, they could not support it.
It's possible that you could have a better experience, but be warned.

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Pros: Works fine until it stops working.

Cons: Failed when in service less than two months.

Other Thoughts: I'm writing to add something to the review of this drive that I posted about an hour ago. Here's what I did since writing that review: As the drive was unusable as far as I could tell and I couldn't return it for replacement or refund, I figured I was out of luck anyway, so instead of destroying it to protect my data, I decided to take it apart. It was an easy teardown, and what I found was that the little board that interfaces the drive with the USB cable was the defective part, not the drive itself. So I was able to use the drive after all, but not as a portable. Still, poor quality from the manufacturer. And it's a little bit harder to move data from one computer to another without the enclosure.

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Seagate Backup Plus 4TB Portable External Hard Drive with 200GB of Cloud Storage & Mobile Device Backup USB 3.0 Model STDR4000902 (Red)
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: Worked well in the short time that it did work.

Cons: Big waste of money for a bad product. NewEgg says it's ineligible for return, but I wouldn't return it anyway, because it has sensitive information on it. I should kick myself for buying two Seagate backup drives. The first one was a 2 TB model that failed after being dropped less than a foot. So I learned to treat them very gently. This drive couldn't have been handled more gently, but it still failed. It doesn't spin up and the light doesn't come on. I had it less than two months, and used it no more than ten times. Don't buy this drive.

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Edward R.'s Profile

Display Name: Edward R.

Date Joined: 08/19/11

  • Reviews: 5
  • Helpfulness: 2
  • First Review: 08/16/13
  • Last Review: 02/10/17
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