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GIGABYTE Radeon HD 7790 GV-R779OC-1GD 1GB 128-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card
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  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Very disappointed in Gigabyte warranty service 03/24/2014

This review is from: GIGABYTE Radeon HD 7790 GV-R779OC-1GD 1GB 128-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card

Pros: Affordable graphics card with low power consumption and heat (although the existing heat isn't exhausted from the computer case).

Cons: Terrible Gigabyte warranty service. The card went unresponsive forcing a system hard power-cycle to recover. Happened 4 times in a month. Also had frequent browser font corruption. Sent card for to Gigabyte for RMA service with full explanation of the problem and picture of the browser corruption. Gigabyte had the card for 21 days and claimed no problem found in their tests so they sent the same exact graphics card back to me.

I know it was the Gigabyte card causing both the above problems because they both vanished completely as soon as I put my old ATI HD 5870 card back.

Now I spent money to ship it for RMA and have an unreliable card that I can't use. Complete waste of my money as now I need to buy a new card that's reliable. It certainly won't be a Gigabyte card.

Worst thing was the complete lack of any communication from Gigabyte during the RMA process. I emailed them before the card was shipped back to me asking to please ensure they didn't just ship me back the same exact card but they went ahead and did so anyway without ever even answering my email.

Other Thoughts: It would be a very good idea for Gigabyte to improve their warranty service. Until they do, I won't buy any more of their products.


Don S.'s Profile

Display Name: Don S.

Date Joined: 12/30/02

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 03/24/14
  • Last Review: 03/24/14
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