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Synology DS212J Diskless System DiskStation Budget-friendly 2-bay NAS Server for Small Office and Home Use
  • neweggOwned For: more than 1 year

Pros: Ease of use/setup.

Cons: Speed. Quality. Performance.

Other Thoughts: Sorry for the long post, but here it goes...

I have two DS212J. The main DiskStation is serial #xxxxxxxxxx, which has two 3TB hard disks (Model # WD30EFRX-68EUZN0).

The second DiskStation is serial #xxxxxxxxxx, which has two 2TB hard disks (Model # ST2000DM001). This disk station serves as the backup drive to the Main DiskStation.

Both units are plugged their own Gigabit Switch, (TL-SG108) with 3ft of cat 6 each.

I have been in contact with Synology (America), and I have had a trouble ticket (#xxxxxx), open and it remains unresolved.

I have complied with all troubleshooting requests, to the best of my abilities. To name a few things completed, I have submitted numerous Debug Logs, I have completed numerous tests, I have purchased a new gigabit switch (the tl-sg108) to rule out hardware issues, and I have purchased all new CAT6 cables.

Transfer speed between DiskStations are still running 1MBps to 10MBps. This is when transfering (a test file 2.5gb, as well as a test file 3.5gb).

My experience with Synology Products is becoming a major, as well as very expensive, disappointment!

At first Synology representatives were concerned with the issue, they even verified that the speeds I am experiencing are abnormal. However, as time passed, they started coming up with excuses... Now, they are telling me that the issues that I am experiencing are normal.

The major problem that I have with this determination is that I have had my DiskStations for 1 year. Over the period of a year, I have never had any issues with speed until recently. So, for them to say that this is "normal", is a joke, to say the least.

I attempted one last contact today, January 15, 2014, in hopes of resolution. I was met with a rude/ smart alec, manager named Mathew. He stated that my speed issues are limited to the hardware that is in the DiskStations. I once again informed Synology, that I have had no issues until recently, so it must be a hardware failure or software issue (Synology has ruled out all other possible causes). Mathew followed with a smart remark about me needing to replace the product then, and how they were going to close my ticket. He stated that I would no longer receive support for the products I own.

Once again, my DiskStations were working at a much higher speed (transfers at 20-30MBps) than they currently are (1-10MBps).

Synology is now refusing to take ownership of the issue.

I am extremely disappointed with how Synology has responded thus far, as I have spent quite a lot of money for the systems, and the new equipment needed for troubleshooting.

Buyer beware! This product works for a while, and then stops. Synology does nothing to resolve the problem. I have sent complaints to BBB, as well as Synology America, and the Synology World Headquarters in Taiwan.

Memory for Apple
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

5 out of 5 eggs Great Product!!! 12/18/2012

This review is from: Memory for Apple

Pros: Cheaper than upgrade through manufacture.

Cons: none

Canon PIXMA MX432 ESAT: 9.7 ipm Black Print Speed 4800 x 1200 dpi Color Print Quality Wireless InkJet All-In-One Color Inkjet Printer
  • Verified Owner
  • neweggOwned For: less than 1 day

Bobby T.'s Profile

Display Name: Bobby T.

Date Joined: 08/07/12

  • Reviews: 5
  • Helpfulness: 1
  • First Review: 08/29/12
  • Last Review: 01/16/14
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