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Phanteks Enthoo Primo PH-ES813P_SRD Black/Red Aluminum / Steel ATX Full Tower Computer Case
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

1 out of 5 eggs Bought 2... RETURNED 2... Exact same issue on both... 01/20/2016

This review is from: Phanteks Enthoo Primo PH-ES813P_SRD Black/Red Aluminum / Steel ATX Full Tower Computer Case

Pros: Too many pro's to list but ruined by poor flimsy design...

Cons: Mother board standoff at the bottom left was about 4 to 6mm from mother board enough that if I had to screw it down the board would have bowed enough to cause damage.

Here's the problem with the Design, The power supply separation compartment is also a one peice with the motherboard tray. If you look at it you will see there are curves to it.

Not sure if i just got 2 bad one's from a lot of bad one's but I'm severely disappointed. I bought 2 of these, was severely excited to have them. I saw them posted on facebook in a group with dual nvidia gtx 980 hybrids. So I bought this case with an second 980GTX TI. Well sad to say the I had to send both of them back to newegg for a refund and buy corsair's 750d which i'm not happy about.

both of these cases had the SAME EXACT issue which tells me something's jacked-up in manufacturing. Just looking down at the mother board tray you could see that there were alignment issues where it is riveted to the chassis frame. I can't tell you how seriously upset and disappointed I am. I purchased about $1500.00 dollars worth of equipment just for this case to have to send them back and now i'm stuck with additional hardware and having to put that hardware in an inferior case.

Do I expect Phantek to respond to this post. Most likely not... I doubt they care. Just another customer ya know. They have most likely built enough of a name and some people will have just been super lucky to not get bad cases and will most likely argue I don't know what i'm doing. But I'm an A+ certified technician since 2000 and have been building PC's far long before computers were considered gaming machines. So I know what i'm doing. I saw the twisting and misalignment on both chassis and couldnt' believe it. There is a problem in the manufacturing somewhere. My advice I'd avoid this case until someone else risks buying one who can report on it.

Personally this was my first experience with a Phantek product and most likely my last experience. I'll most likely never purchase another product from this company. I wish companies would stop manufacturing in China this is the crud work they do and the terrible quality control that comes from China.

You would think they would have a mother board mounting test they could run with a PCB board to lay flat on the standoffs in order to quickly test them. They would have seen and caught this issue. most people out there who have this case are most likely not even using that stand off in order to keep the case. Well with a SLI configuration this was not comfortable for me to do. Not telling what other twisting there is in the chassis that could have damaged my components.

I reiterate unless Phantek contacts me and is willing to send me a case out that has been tested and proven to be properly aligned with the chassis frame this is my last product I will purchase from them. This was probably the biggest worst experience in my history of building PC's. I've never in my life had a case that a mother board could not be mounted on. This is horrific....

1.) Bad quality control
2.) Poor design with mother board tray as a 1 piece with the power supply segregation compartment. This twisting of the metal and attachment to the chassis causes the mother board tray to be misaligned and it's SEVERELY FLIMSY. This will cause twisting and torquing of your mother board resulting in potentially bending, breaking and damage to motherboard TRACES the data pathways for all electronic component communication.

Beautiful design flawed but poorly thought out. the motherboard tray and power supply compartment should be completely separate as they are attached to the chassis. BACK TO THE DRAWING BOARD...

Other Thoughts: Phantek if you want to save a customer look into this and get me 2 chassis that are not jacked up. If I do not hear from you I'll just assume you do not care in the slightest and I will continue taking my business to your competitors.

Cooler Master Cosmos II - Ultra Tower Computer Case with Metal Body and Hinged Side Panels
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: Everything -1 complaint...

Cons: The screws that come with this case are a joke... You would think for a 300 dollar case you could get better hardware... I've never seen such horrible mother board screws in my life... Corsiar at provides washers, screws that are not serrated on the back... This is a horrible horrible joke... I love the case but it only takes 9 screws to ruin the whole experience. Those screws if not careful and over tightended could easily damage a mother board...

Other Thoughts: VERY DISAPPOINTING COOLER MASTER... do a better job on the hardware screws you provide and be the product you claim to be. I'm very very very disappointed by this.

I gave this case 3 eggs although it's worth 5, but because the screws are so bad, so horrible that will be my rating. These screws are of low quality and not taking into account the components they are being attached to. I hope they do not cause any problems with my mother board. I should order some mother board mounting screws from corsair at least they are of good quality and does not make me worry about the damage they can cause because they are not serrated on the back side.

Customer dissapointed.

SAMSUNG S27C450D Matte Black 27
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: If i could get one that didn't have issues would be nice.

Cons: I have purchased 3 of these for a tri monitor setup for gaming. first one has dead pixels but not enough for exchange or manufacturing replacement.

Second one so far seems okay.

Third one has been sent back twice now. The assembly has been poor at best on the third one. Both had similar problems.

Bezel's are not very well put together the plastic molding process needs to be looked at. Their were a lot of plastic shavings where the bezel meets the LCD panel also assisting in holding the bezel from it's position. sent it back for exchange.

The exchange was sent back because the join that swivels etc.. etc.. allows the monitor to be positioned was very loose to the point the monitor would not stay in position very well. At this point out of 5 monitors I might have 1 that does not have issues.

Very disappointing samsung. Very disappointing. My future monitor purchases will most likely go to a different brand. This has been a disappointing hassle.

I expected better. But NEWEGG on the other hand has been amazing in making sure I have been taken care of as a customer. Thank you NEWEGG!!!...


Robert D.'s Profile

Display Name: Robert D.

Date Joined: 09/06/04

  • Reviews: 6
  • Helpfulness: 6
  • First Review: 07/13/14
  • Last Review: 01/20/16
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