What’s eligible for Newegg Marketplace Purchase Protection:
- Your item did not arrive or was lost in the mail.
- Your item arrived damaged.
- Your order does not match the item description from Newegg.com.
- You returned an eligible item according to the return policy, including all parts in their original condition to the Seller.
- The Seller did not refund the amount you paid for the item.
We’re ready to help if something goes wrong. Here is how it works:
1
Reach out to the seller
2
Open a case for Newegg to review
3
We’ll help you reach a resolution
Note: Review of requests may be shorter or longer depending on the complexity of the request and the volume of requests received.
*Registered Newegg account required. Exclusions apply. See more >