How do I sign up?
You can sign up during the checkout process. For initial sign up, QuadPay will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!
How can I check my QuadPay orders or account?
The easiest way to manage your QuadPay orders is via our app which you can download here
. QuadPay also has a Customer Portal
where you can log in by entering your mobile number or email address and have instant access to your current and past orders.
Are there any restrictions on using QuadPay on Newegg's site?
Currently we do not offer QuadPay as a payment method on Digital Items, Gift Cards, Subscriptions, Pre-orders, Guest Checkout, UPS Pickup, Will Call Orders, or the ability to redeem a gift card while using it.
If you are using QuadPay make sure your information is correct, as we are not able to make any corrections to the address.
Will I be notified before I am charged for an installment?
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.
When is my first payment due?
Your first installment of 25% of the purchase price is due at the time of checkout. The remaining three installments will be billed automatically, every two weeks.
Can I pay off my installments early?
Of course. Just log into the App or Customer Portal
and choose the order you wish to pay early.
What if I have trouble paying?
It's important to notify QuadPay to avoid a late fee if your payment method is not up-to-date. Payments are automatic; however, QuadPay charges late fees in certain instances, such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid. For more information on late fees, please see QuadPay's help page
If your payment is denied in error, you can contact QuadPay Support by submitting a request here
What if I lose or want to change my card of payment for an existing order?
QuadPay associates your card with your order when you first complete the checkout process. If you need to change which payment method is used for future installments for an order, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.
Log into the Customer Portal
. Go to the Orders Page and click View Order for the order you would like to change. Click Edit next to the payment card, select the card you'd like to use, and click "Use this Card".
How do returns, refunds, and partial refunds work?
As soon as QuadPay is notified of the return, our customers are refunded the amount they've paid to-date and QuadPay cancels all future payments. In the event of a partial refund, scheduled installments are reduced/cancelled first, and then paid installments are refunded.