True Network Solutions Tech Services = Peace of Mind
Start-to-finish device setup.
Live 1-on-1 expert help.
Schedule help whenever you need it.
Supported right here in the US.
Each member of our 24/7 call center is located right here in the US. Both English- and Spanish-speaking support is available. Rest assured you will talk to a tech expert who understands you.
We support devices of all kinds.
From Aspire to Zebra, we support devices from every brand - no matter where they were purchased. We help make the most of your computers, tablets, printers, and more.
Safe, secure remote access.
Our techs can only access your devices with your express consent - and unique one-time code. All customer data is secured off-site using MDS encryption and tokenization.
No additional fees.
Say goodbye to surprise fees. If you need anything once the technician is done, we'll do everything we can to make sure you're 100% satisfied.
True Network Solutions TrueTech Support Pro
- Unlimited 24/7 Tech Support by phone or chat.
- US-based Call Center: Whether your users want to live chat or call us, our team of experts will be there to assist your users.
- Devices per user – 1 PC & connected peripherals.
- Our team will troubleshoot your technical issues and offer technical support for your software problems.
- 24/7 Plan covers Peripheral Setup and support for connected devices.
- Unlimited virus protection & removal.
- Remote technicians will be able to assist with removing a virus from a machine device. Must already have an active antivirus installed and present on the machine.
True Network Solutions Support Premium Pro
- Unlimited 24/7 Tech Support by phone or chat.
- US-based Call Center: Whether your users want to live chat or call us, our team of experts will be there to assist your users.
- Devices per user – 1 PC & connected peripherals.
- Our team will troubleshoot your technical issues and offer technical support for your software problems.
- 24/7 Plan covers Peripheral Setup and support for connected devices.
- Unlimited virus protection & removal; remote technicians will be able to assist with removing a virus from a machine device. Must already have an active antivirus installed and present on the machine.
- Live 1-on-1 tech coaching, unlimited diagnoses and repairs, unlimited PC tune-ups, initial setup service for your new laptop or PC, data recovery claim.
True Network Solutions Remote Printer Setup
- Setup up new printer.
- Install the correct printer drivers for your PC to enable print and file sharing.
- Connect your printer and up to 2 computers/devices to your Wi-Fi network.
- Validate the printer is properly connected to the network and print a small sample of test pages.
- Check the paper, ink, and toner levels.
- Provide tech coaching about features and functions of your new printer.
- Answer any questions you may have about your new printer.
True Network Solutions Remote Tablet Setup
- Walkthrough of the setup process for new tablet (depending on tablet brand).
- Assist with the log-in/account creation process, set up e-mail accounts (if requested).
- Removing unwanted software and walkthrough removing unwanted apps that come pre-installed on the tablet, assist with access to App store.
- Connecting tablet to Wi-Fi, test to make sure tablet is functioning properly, accessing applications, and web browsing properly.
- Tech coaching about features and functions and 90 days of ongoing tech support.
- Answer any questions about tablet functionality.
True Network Solutions Remote Router Setup
- Walkthrough of setup process for new router, setup secure Wi-Fi network.
- Configure and secure router, coordinate setup preferences.
- Install & configure network cards and wireless connections.
- Test internet capabilities and verify router is functioning and connected properly.
- Router troubleshooting & support.
- Connect peripheral devices to the wireless network.
- Tech coaching about features and functions, answer any questions about router functionality.
True Network Solutions Remote Chromebook Setup
- Updating the system to the latest version.
- Restricting sign-in to only the user owning the device, disabling developer mode.
- Restricting applications allowed to run/install only to Google Play store.
- Uninstalling unused extensions, disabling plugins not used or rarely used.
- Installing AdBlock for blocking unwanted ads, installing an additional browser (example: FireFox).
- Assisting customer with connections to peripherals such as Wi-Fi, printers and scanners.
- 90 Days of technical support, 90 days of technical coaching.
True Network Solutions PC Setup & Protection
- Custom optimization based on usage profile to maximize PC performance.
- Evaluation of start-up & unnecessary programs that may slow performance.
- Configure Windows to automatically install the latest operating system update.
- Install and configure antivirus software on your PC.
- Install and configure MS Office (Home & Student, Home & Business, or Pro) – if software purchased separately.
- Unlimited 24/7 tech support for 90 days from date of purchase.
