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Seagate Backup Plus 5TB USB 3.0 Portable External Hard Drive - STDR5000102 (Blue)

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  • High-speed USB 3.0 / 2.0 connectivity
  • USB powered - no power supply necessary
  • Works interchangeably on PC and Mac computers
  • Seagate Dashboard software included

  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Seagate STDR5000102

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Ownership: 1 month to 1 year
Verified Owner
5/ 5
Good value, good reliability 1/2/2020 11:58:56 AM

Pros: This is the second one of these drives I have purchased. The first is red and this one is blue, so it is easy to tell them apart. And I deliberately chose the 2T size because the specs indicate faster data transfer than the larger capacity versions. My red drive is identical and has been working with out any problems for over a year, and I expect this blue one to be equally as reliable!

Cons: No problems yet.

Overall Review: I recommend these 2T drives for general storage.

1 out of 1 people found this review helpful. Did you?
Ownership: more than 1 year
Verified Owner
5/ 5
STDR4000900 12/26/2019 3:03:08 PM

Pros: No problems at all...fast and strong. I just bought 4 more.

Cons: no cons

Overall Review: I am very happy with these drives.

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
2/ 5
Drive Dead at the 2 year 2 month mark 12/25/2019 11:25:01 AM

Overall Review: Used only as a daily backup device for my windows PC. It was one of two backup devices (the other a western digital 4 TB external drive which was bought a few months earlier and still humming along. I have tried several different USB ports, and two different PC's and it will not power up. Warranty up after two years. Convenient. Looking over my back up logs, it appears it died on December 5th, 2019. I purchased it on 10/22/2017. It was fine up until then. No longevity and dies after the warranty expires. Glad I had a 2nd device.

Did you find this review helpful?
Manufacturer Response:
Hello Michael,

We regret to hear about your experience with the Seagate 4TB Backup plus drive. We’re certainly sorry you’ve encountered this circumstance. However, we’re hoping to lend a helping hand and offer some assistance.

We strive to manufacture our products in the best possible quality. It cannot be avoided, however, that despite extensive tests and quality checks, a product may experience an issue in operation and we apologize to you for having had this experience.

Please contact us via the following link so that we can further investigate and explore available data recovery options for you.
https://support2.seagate.com/?language=en-us

Kind regards,
Keerthi
Seagate Support.
Ownership: more than 1 year
Verified Owner
1/ 5
Used Less Than A Year 11/29/2019 6:29:49 AM

Pros: Large Amount Of Storage

Cons: My computer froze and I had to do a hard shutdown. Since then, this drive will not be recognized on 2 separate computers or different ports on the same computer. It won't show in disk management. Thousand+ hours of work lost.

Overall Review: Worked great until it didn't.

1 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Hello Dale J,

We regret to hear about your experience with the Seagate Backup Plus Portable HDD. From what we understand, your drive is no longer being recognized by any computers after you did a hard shutdown on the computer. We’re certainly sorry you’ve encountered this circumstance. However, we’re hoping to lend a helping hand and offer some assistance which may resolve the issue.

In your situation, we would suggest the following:

- Try connecting the drive to another port on the computer and ensure it’s connected to a port directly (not in a hub, router, or docking station)? Even if a drive used to work in a hub, router, or docking station, problems can develop later.

- You may also try using a different cable as it maybe an issue with the cable.

- Verify if the drive detects within Disk Management (on PC) or Disk Utility (on Mac).

- Try connecting the drive to another computer to see how it reacts.

Performing these steps can rule out a problem with the drive itself. There can be situations where the problem is related to other things which can affect the drive. Please follow the troubleshooting steps in the link below:

https://www.seagate.com/as/en/support/kb/usb-external-troubleshooter-003581en/

If you were not able to find a resolution with the troubleshooting steps listed above, we’d like the opportunity to carefully review your concerns and work towards a resolve for you. Please request to speak with a Seagate expert by phone or email with the link below, so we can further investigate and explore the available options: https://support2.seagate.com/?language=en-us

Kind Regards,
Matt
Seagate Support.
Ownership: 1 month to 1 year
Verified Owner
1/ 5
Died after 9 months 11/6/2019 6:15:38 PM

Pros: Good until it died

Overall Review: Died after 9 months. One day it became very slow in any computer it was installed in. Taking 2 hours to boot.

3 out of 3 people found this review helpful. Did you?
Manufacturer Response:
Hello Bradley N,

We regret to hear about your experience with the Seagate Backup Plus Portable HDD. We’re certainly sorry you’ve encountered this circumstance. However, we’re hoping to lend a helping hand and offer some assistance which may resolve the issue. From what we understand, your drive died after 9 months.

In your situation, we would suggest the following:
• Try connecting the drive to another port on the computer and ensure it’s connected to a port directly (not in a hub, router, or docking station)? Even if a drive used to work in a hub, router, or docking station, problems can develop later.
• You may also try using a different cable as it maybe an issue with the cable.
• Verify if the drive detects within Disk Management (on PC) or Disk Utility (on Mac).
• Try connecting the drive to another computer to see how it reacts.

Performing these steps can rule out a problem with the drive itself. There can be situations where the problem is related to other things which can affect the drive. Please follow the troubleshooting steps in the link below:

https://www.seagate.com/as/en/support/kb/usb-external-troubleshooter-003581en/

If you were not able to find a resolution with the troubleshooting steps listed above, we’d like the opportunity to carefully review your concerns and work towards a resolve for you. Please request to speak with a Seagate expert by phone or email with the link below, so we can further investigate and explore the available options: https://support2.seagate.com/?language=en-us

Kind Regards,
Matt
Seagate Support.
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Seagate always satifies!! 10/26/2019 2:42:09 PM

Pros: Reliable fast and affordable. Keep Original box to store your drive safely.
I have used Seagate drives for 30 years!!

Overall Review: I have used Seagate drives for 30 years!!
I own a IT business and have had great success with these drives.

Did you find this review helpful?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great Drive, I thought the price was a misprint! 10/22/2019 5:06:19 PM

Pros: Small and sturdy drive for 5TB
Fast speeds, much faster benchmarks than my other USB 3.0 drives
2 Year Parts and Labor Warranty
Comes with software for backup, etc. but I don't use so I cant give any review
Easy to set up and no virtual drive to get rid of
Price is great

Cons: NA

Overall Review: I should have bought another, best USB portable I've owned

1 out of 1 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Very compact good to go 10/19/2019 8:27:58 AM

Pros: No chord, just usb for power. Very small for easy on-the-go portable drive with 5 tb of storage. Great metal case.

Cons: None so far

Overall Review: Excellent. Will buy another when needed

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