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Seagate Backup Plus 5TB USB 3.0 Portable External Hard Drive - STDR5000102 (Blue)

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Marketplace Seller
  • High-speed USB 3.0 / 2.0 connectivity
  • USB powered - no power supply necessary
  • Works interchangeably on PC and Mac computers
  • Seagate Dashboard software included

  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Seagate STDR5000102

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Backup Drive 2/21/2020 11:33:18 AM

Pros: Great backup drive at a great price.

Overall Review: Works great.

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Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great product 2/19/2020 8:53:06 AM

Pros: I purchased this hard drive to back up my computer before I upgrade from Windows 7. It was a seamless backup. It seems to have captured all my files although it took a short while. I will be installing the files in the not too distant future.

Overall Review: I like the product and would purchase it again.

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Ownership: 1 week to 1 month
Verified Owner
3/ 5
Solid drive 2/3/2020 9:03:27 AM

Pros: Solid drive, easy to connect. fast to read and write data.

Cons: A bit noisy. Vertex company which shipped it to me sent me the wrong product then tried to ask me to pay for the shipping...

Overall Review: I have three of these drives. really good drives. The mid-range rating isn't for the product but for the seller Vertex technologie. Poor handling, poor customer service

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Manufacturer Response:
Hi Nicolas,

We regret to hear about your experience with the delivery of the Seagate Backup Plus 4 TB External Hard Drive. We’re certainly sorry you’ve encountered this circumstance. However, we’re hoping to lend a helping hand and offer some assistance. From what we understand, you’re not happy with the shipping process.

Generally, the packaging of the product, with regard to shipping from the seller to your location, is the responsibility of the retailer. Although this part is out of our control, we can empathize with your frustration.

However, if you have any issue with the Seagate drive, we’d like to extend our help to see what we can do for you. Please create a case with our technical support team, so we can further investigate and explore available options:
https://support2.seagate.com/?language=en-us

Kind regards,
Dev
Seagate Support.
Ownership: 1 month to 1 year
Verified Owner
4/ 5
awesome sale price and service 1/31/2020 11:47:19 PM

Pros: Was what I wanted at a great price. To bad my desktop would not recognize it so I could format it and keep it. Easy return and they pay the return shipping. Now that's great cutomer service that keeps you coming back.

Cons: To bad you sometimes just get a bad product.

Overall Review: Yes I would recommend this seller because they always have sales and give the best customer service and satisfaction. Newegg is the best company to deal with.

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Ownership: more than 1 year
Verified Owner
4/ 5
Backup Drive 1/23/2020 4:40:07 PM

Pros: Very good and dependable drive been using for over a year now with no problems

Cons: USB cord is a little short. It's about 10-11" could be about 2-3 feet.

Overall Review: Very good drive works great. Would by again.

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Anonymous
Ownership: 1 week to 1 month
Verified Owner
3/ 5
Formatting is a Problem 1/18/2020 11:03:49 AM

Pros: I have had two other slim Seagate external HDs (1 TB each) that have performed flawlessly for about four years each.

Cons: I could not format using the directions given on the enclosed leaflet. I have had to E-mail Seagate three times because the first two answers did not solve the problem. I am presently awaiting further help.

Overall Review: At this point, for those with a Macintosh product, my recommendation is mixed. I recommend very specific formatting and installation instructions for ones specific computer, preferably getting that information before buying the product.

0 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Hi,

We regret to hear about your experience with the Seagate Backup Plus Slim 2 TB External Hard Drive. We’re certainly sorry you’ve encountered this circumstance. However, we’re hoping to lend a helping hand and offer some assistance which may resolve the issue. From what we understand, you’re not able to format the drive.

Seagate hard drives are designed to be compatible with most major Windows and Apple Mac computer systems. You have the option to either format a drive to the corresponding file system depending on your computer, or you can use special software to set up an external hard drive to function on multiple computer types.

If you want to format your drive to the corresponding file system of your computer, you can refer to the following link:

https://www.seagate.com/support/kb/how-to-format-your-hard-drive-220151en/

If the issue persists, please create a case with our technical support team, so we can further investigate and explore available options:

https://support2.seagate.com/?language=en-us

Kind regards,
Dev
Seagate Support.
Ownership: 1 month to 1 year
Verified Owner
5/ 5
Good value, good reliability 1/2/2020 11:58:56 AM

Pros: This is the second one of these drives I have purchased. The first is red and this one is blue, so it is easy to tell them apart. And I deliberately chose the 2T size because the specs indicate faster data transfer than the larger capacity versions. My red drive is identical and has been working with out any problems for over a year, and I expect this blue one to be equally as reliable!

Cons: No problems yet.

Overall Review: I recommend these 2T drives for general storage.

1 out of 1 people found this review helpful. Did you?
Ownership: more than 1 year
Verified Owner
5/ 5
STDR4000900 12/26/2019 3:03:08 PM

Pros: No problems at all...fast and strong. I just bought 4 more.

Cons: no cons

Overall Review: I am very happy with these drives.

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  • Used - Good : This means that the product has been used, may show clear signs of use and may be missing minor accessories, but remain in good condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Acceptable : This means that the product shows clear signs of use, cosmetic defect, and may be missing minor accessories and manual, but remain in working condition. Product does not come with warranty unless stated otherwise in product description. Functionality issues beyond signs of use should be disclosed in product description.
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