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Please Email us directly for RMA service and other inquiries. Phone may not be answered.
Email: [email protected]
Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.
We are an electric bike manufacturer dedicated to providing high-quality, environmentally friendly, and high-performance electric bikes to consumers. Our founder is a cycling enthusiast who deeply felt the impact of urban traffic congestion and air pollution on people's health and the environment. He decided to use his skills and experience to solve this problem, and thus our company was born.
*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.17track.net/
If you can't track it just email us, we will send you the shipping infomation.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs
ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.
Thank you for visiting our store!
Best wishes to you and your family.
CFer Store
Email: [email protected]
Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.
We are an electric bike manufacturer dedicated to providing high-quality, environmentally friendly, and high-performance electric bikes to consumers. Our founder is a cycling enthusiast who deeply felt the impact of urban traffic congestion and air pollution on people's health and the environment. He decided to use his skills and experience to solve this problem, and thus our company was born.
*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.17track.net/
If you can't track it just email us, we will send you the shipping infomation.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs
ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.
Thank you for visiting our store!
Best wishes to you and your family.
CFer Store
- CFER STORE
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