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Microsoft Surface Pro 4 CR3-00001 Intel Core i5 6th Gen 6300U (2.40 GHz) 8 GB Memory 256 GB SSD 12.3" Touchscreen 2736 x 1824 Tablet Windows 10 Pro 64-Bit

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Marketplace Seller
  • Intel Core i5-6300U (2.40 GHz)
  • 12.3" PixelSense display 2736 x 1824 10 point multi-touch
  • 256 GB Storage, 8 GB RAM
  • Windows 10 Pro
  • Office 30-day trial; Surface Pen included; Typecover sold seperately
  • 11.50" x 7.93" x 0.33", 1.73 lbs.

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Microsoft CR3-00001

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
5/ 5
best laptop I’ve owned.

Pros: Let me start off by saying this machine is not for everyone but it is for me. Im a computer/electrical engineering student and a IT tech for my day job.
These have been my uses have been:
>Note taking
>IT Work (my job)
>reading my ebooks
>programming (C,C++, eclipse, java)
>remote desktop
> word, excel, etc...
>youtube, Netflix, etc
and basically i could in my old laptop and more.

Love that its light and i can take anywhere. Windows 10 pro so far has not given me any problems but thats a windows problem not so much the machine.

Cons: The battery doesn’t last as advertised however its lasted about what i would expect for my heavy uses.

1 out of 1 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
3/ 5
Great computer only one little hiccup

Pros: Small and well balanced with power and price

Cons: As discribed the computer did not come with keyboard.
***when I got the computer I could tell that there some discoloration noticed when dark screen is displayed. It almost looks like the screen was press hard during shipping. While it does bother me I'm not in a position to exchange it. The damaged part of the screen is most noticeable with a black screen.

Other Thoughts: New egg might want to evailuate the shipping/storage methods for there products.

2 out of 6 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
1/ 5
Expected a new product but it didnt seem like this is what I got

Pros: Refund was handled (took about 2 weeks overall)

Cons: Pen did not work
Packaging looked like it had been modified from new (outer sections removed, pictures provided to newegg)
Microsoft support ID'd unit as a refurbished unit from serial number
Warranty had been activated one week before the date I received it

Other Thoughts: I returned the unit immediately. I would be interested in Neweggs explanation as to how this could happen.

17 out of 20 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
It is what I was hoping for

Pros: Performs well, sturdy, responsive.

Cons: Difficult to repair
Few parts can be upgraded.

2 out of 9 people found this review helpful. Did you?
2/ 5
Over Priced

Pros: Let me start off by saying that I have the Pro 3 but I have the same specs as this model so my review is applicable
Light
Key board is removable and has back lighting

Cons: NOT DURABLE I'VE BEEN THROUGH TWO OF THESE. I'm using my third to type this and this ones touch screen no longer works. My first came with a slight crack through the screen (bought it at Best Buy) my second fell 2 maybe 3ft on to carpet and 25% of the screen shattered. Not cracked but shattered glass went every where.
On all three the key board decides when it wants to work. Its really unreliable.
The touch pad for the keyboard sucks, so you'll need a mouse.
It runs hot, not the hottest laptop I've felt but up there.
One USB port... one.
The Camera is ok

Other Thoughts: I can not recommend this product. If it were $800 I could, maybe, but at this price you're better off getting a high end gaming laptop.

1 out of 56 people found this review helpful. Did you?
1/ 5
Too buggy and unreliable, even after 2/17 firmware updates

Pros: Sleek design, LOOKS great
Compatible with Surface Pro 3 dock and Type Cover
Fast when it works

Cons: Wake from sleep often requires a hard reboot
Battery completely drains while "asleep"
3-4 hours of battery life tops using default settings
Endless cycles of firmware upgrades that are supposed to fix everything but just make issues much worse
Microsoft support is not proactive or very helpful

Other Thoughts: I got this when it first came out to replace a Surface Pro3 that had a little run-in with a leaky water bottle in my bag. Let me start by saying that I loved the SP3! It was fast enough to do everything I needed, it was very reliable (except against dampness...both my Thinkpad and Surface RT easily survived the incident), and I thought the combined touch/desktop interface offered by Windows 8.1 made for a great experience: something that combined the app immersion of phone/tablet with the productivity of a laptop.

The difference between the SP3 and the SP4 with Windows 10 is like day and night. Since its October release, Microsoft has had to release 7(!) major firmware/driver updates to try to resolve fundamental performance issues with the machine (not waking from sleep, glitchy display, draining the battery while asleep, etc.), and Microsoft readily admits on its support forum that they're still working to fix major issues "as quickly as possible." None of these issues have been fixed by the 2/17 firmware updates that were supposed to fix everything (while helping some, they made matters much worse for me and many other users). The SP4 is just not reliable, and is all but useless for work.

I admit some level of bugginess in the system is to be expected. The SP4 uses a totally new Intel part (Skylake), and a totally new OS (Windows 10), and bugs accompany any major hardware/software change these days. That being said, MS should never have released SP4 in this state, even if that meant sticking with Intel's Broadwell parts for another cycle or delaying the release. Instead, they continue to sell it knowing it has massive issues.

Besides the unreliability of the device, running Windows 10, the Surface just feels like a much less magical integrated experience than Windows 8.1. Windows 10 makes you choose between a traditional desktop mode where it's tough to make full efficient use of that 12" screen, or Tablet mode where you can still sort of lay out your apps efficiently, but any app switching completely messes up your layout (also MS has inexplicably disabled the keyboard shortcuts for snapping and resizing apps in tablet mode, making getting the layout you want more of a pain): Instead of a tablet that can replace your laptop, SP4 with Windows 10 makes you choose between a laptop with a keyboard that isn't great on your lap, or a tablet with a lackluster app selection.

If you can at all wait on buying a new Surface, I suggest doing so. Check the SP4 section of answers.microsoft.com and wait until the major outstanding issues reported there have been cleared up. If you need a reliable computer today, look elsewhere.

8 out of 17 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
2/ 5
Disappointed

Pros: Looks great, would make a good laptop replacement if it worked well!

Cons: Overrated, overpriced.
To be fair, I only had it for a few days before things got bad; so I haven't had the chance to test it out and find out what it's capable of. I'm a grad student and I bought this to take notes and read papers in addition to normal browsing and what not. After three days of getting the surface, the pen stopped writing suddenly but still could open note book, erase and take snapshots. Microsoft offered a replacement pen and the tech support representative Drew was very helpful (wish I knew his full name to give him credit". The pen issue was annoying but I could get over it with a new one and move on, but what ruined my experience was a problem in the screen of the surface. I discovered this by chance the night after my pen problem as I was about to start reading in a dark room at night. I dimmed the screen light to read and as I was reading, the screen started to feel like it was shaking or something! It looked like the screens of computers you would see on TV! those that looked like having lines from bottom going up "don't know if that makes sense". It wasn't that noticeable but was very very annoying for me and it was a deal breaker. I thought the screen was adjusting, but I've already disabled the automatic screen adjustment. Unfortunately, I'll have to return it although I thought it would be a good laptop replacement. I don't know if I got a bad unit, but I'm very reluctant to get another surface product and face the same problems and then return it which is the most thing I hate in buying something"if I buy something, I want it to work and get on with my life". In addition, taking notes on the surface wasn't that easy and looked terrible "at least for me", and whenever I put it to sleep and came after a while it would take some time and start from the surface logo!
Now I'm back to square one in getting a new tablet or laptop.

Other Thoughts: Hope surface pro 5 is better and cheaper!

8 out of 10 people found this review helpful. Did you?
Ownership: 1 day to 1 week
Verified Owner
5/ 5
Good laptop

Pros: This is very light and fast, running applications a little bit warm except games, works with old pro 3 accessories, compliment to newegg's fast shipping even I chose the cheapest way ; )

Cons: Not a tablet as it claims to be, the apps are limited and not really great

Other Thoughts: The CPU for pro 4 i5 had the same benchmark as of it used by pro 3 i7, however it is a little better since it comes with higher base frequency, the GPU is totally different story, pro 4 i5 is 50% faster than pro 3 i7 (after you unlock the one pro 3), I'd say if you get this pro 4 i5 if you use graphic applications or play games even it costs $150 more, otherwise get the pro 3 i7

10 out of 10 people found this review helpful. Did you?
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