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The Open Box specializes in overstock products that come from major retail stores in the consumer electronics industry. We have been selling online for years now and have distribution channels all over the United States. We are on many online marketplaces and strive to be the best! Our track record proves that we are customer-service driven and take care of those who order from us. We are located in the beautiful city of Loveland, Colorado.
- Returns Policy
You can return any item within your return policy period. Non-defective returns are subject to a restocking fee. All serial numbers and model numbers are confirmed before an rma is submitted or refund is given. Please contact us if you have any questions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.