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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

The Open Box specializes in overstock products that come from major retail stores in the consumer electronics industry. We have been selling online for years now and have distribution channels all over the United States. We are on many online marketplaces and strive to be the best! Our track record proves that we are customer-service driven and take care of those who order from us. We are located in the beautiful city of Loveland, Colorado.

  • Feedback
  • Returns Policy
On-Time
Delivery
95.00%
Product
Accuracy
86.00%
Customer Service
Satisfaction
92.45%
100 Reviews (77% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 40
cheryl b.
Ordered on 8/19/2019
N/A 9/4/2019 9:37:26 AM
Never connected to the seller
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JONATHAN C.
Ordered on 2/27/2019
Seems OK. 3/4/2019 3:42:31 PM
I would try them again.
Hopefully they see this and if they ever sell another slightly used, very good condition mouse for 30 bucks THEY CLEAN IT WITH ALCOHOL FIRST.
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  • Didn't contact
1 out of 1 people found this review helpful. Did you?
Jamie L.
Ordered on 11/21/2018
Gets you the product. 1/20/2019 4:19:03 PM
They did get the item requested to me on time and or faster then expected. Would highly recommend that they inspected the product before they ship it out. For me i bought a controller and it was not cleaned before hand and was in heavily used condition with defects. Overall 3 eegs
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Anonymous
Ordered on 12/4/2018
A good laptop at a fair price 12/26/2018 6:01:03 PM
The laptop was just as described well packed and quickly shipped. A++
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  • Didn't contact
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Anonymous
Ordered on 12/6/2018
12/21/2018 11:08:42 AM
I never order online so I did not know that "open box" meant NO BOX or instructions or anything. I would never do this again as I feel better with a box and instructions. This was my mistake. I was going to return but my adult kids said they would hook it up for my young grandson. Delivery was great though. Thank you.
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0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 10/1/2018
Horrible product 10/16/2018 2:04:14 PM
The product started smoking minutes after hooking it up. Newegg has refunded my money, thank goodness. But the Seller has not sent me a return label. Do not recommend this seller.
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CHARLES K.
Ordered on 7/25/2018
Great service. 8/10/2018 10:21:49 AM
Thanks. Your service is always exceptional
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Przemyslaw M.
Ordered on 5/26/2018
7/22/2018 3:12:01 PM
Terrible experience. Product not as described, seller failed to deliver returning label, took me four weeks to return the merchandise and in the end had to pay for returning label. Shame.
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Timtohy L.
Ordered on 6/29/2018
7/10/2018 1:36:58 PM
This is some of the best sellers i have bought from online and i am very happy with them.
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Janet T.
Ordered on 5/21/2018
Good customer service. 6/6/2018 11:46:30 AM
When I received my controller the headphone jack didn’t work, upon email the seller I was mailed a replacement ASAP and was able to keep the defunct one as well.
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lawrence k.
Ordered on 5/9/2018
parts missing 5/25/2018 9:01:35 AM
The shipment had the F5 key missing, along with the usb cables. Other than that, the keyboard was fine.
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Anonymous
Ordered on 3/1/2018
Good Newegg seller 4/18/2018 6:39:53 AM
Just as described. Works great. Thanks!
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Anonymous
Ordered on 3/3/2018
it works 4/15/2018 6:47:51 AM
it works
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Anonymous
Ordered on 2/26/2018
Didn’t connect to controller 3/13/2018 7:28:20 PM
Bought it, plugged it in to the controller, and a message popped up saying the controller needed to update. I was assuming it had to do with the new Xbox adapter being plugged in, so I tried to update it to get it calibrated. I follow the directions, but every time it tried to update, it kept saying it couldn’t update. Hasn’t worked in the week and a half I’ve gotten it. Now every time I turn the Xbox on, I keep getting that same update notification
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0 out of 1 people found this review helpful. Did you?
Alyssa I.
Ordered on 2/8/2018
No surprises 2/26/2018 2:30:42 PM
I was pleased. No surprises.
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Anonymous
Ordered on 2/6/2018
great 2/22/2018 2:50:42 PM
yes
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Glen B.
Ordered on 1/14/2018
Weak L1 Trigger Button, but no complaints 1/30/2018 11:37:48 AM
Glad to have the controller.
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Anonymous
Ordered on 1/12/2018
Product works fine. Just a bit dirty women I got it. 1/29/2018 12:09:37 PM
I know it's used, but they could of wiped off the hand funk from inside the joystick and in the buttons. 2 stars off because it was nasty and I should not have to do that. What amazes me is that there are not any scratches. But loads of hand funk gamer goop.
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Bryan W.
Ordered on 12/30/2017
Great product, received as promised 1/16/2018 4:22:16 PM
The product was received within the promised timeframe. The condition was identified as "open box". Other than the packaging, it was indistinguishable from brand new.

I'm very satisfied with this purchase and will definitely purchase from this seller in the future.
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Dana C.
Ordered on 12/28/2017
NewEgg is great 1/13/2018 9:23:33 PM
The only issue I have is that extremely few products qualify for their rewards program. I believe that a rewards program should allow all Newegg products to provide rewards, especially when paying full price.
Otherwise everything delivered fine.
Still testing functionality on my new laptop to make sure everything works.
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