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Cons: Auto-Negotiate nightmare. Took our network completely down.
Overall Review: NewEgg will not take them back so I'm stuck with them.
Manufacturer Response:
Dear Customer,
We are sorry for the issues you have encountered with the auto-negotiation as you have mentioned. We would recommend calling our technical support department, 24/7 tech support, and they will be happy to assist you in resolving your issues. If it is determined at that time they will be more then happy to also assist you with submitting an RMA to have this product replaced.
Best Regards!
TP-LINK Support Force
Toll Free Tech Support: 866-225-8139
Support.usa@tp-link.com
Cons: The other reviewer is correct, these switches completely took down a very large customer of mine because of auto-negotiation. I purchased two of these and now I'm stuck with them because I don't have the original box. As for the post from TP support... well I just got off the phone with them and needless to say the lady who answered the phone was no help at all. She couldn't even understand the issue I was explaining. I would expect after calling the US support line that I might at least get someone who understands Engrish. DO NOT BUY ANYTHING FROM TP.
Manufacturer Response:
Dear customer,
We apologize for the inconvenience caused.
May I know what the problem is? Usually the Auto-Negotiation won't block any traffic or lock itself.
We would like to work with you to resolve this issue.
Even it's hardware defective and you don't have the original box, we could provide 5-year warranty.
Please feel free to contact me and let me resolve the issue.
My email is: howard.he@tp-link.com
Best Regards!
TP-LINK Support Team
support@tp-link.com
(866) 225-8139
http://www.tp-link.com/us/support
http://www.facebook.com/TPLINK
Pros: 48 Gigabit ports ... that's about it.
Cons: Auto-Negotiate nightmare. Took our network completely down.
Overall Review: NewEgg will not take them back so I'm stuck with them.