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Tradecozone is offering brand Name, high quality and brand new items at very affordable price. We guarantee customer satisfaction and our number 1 goal is to provide high class customer services. We always stand behind our products and accept return without any hesitation according published return policy. We invite you visit our store to find products of your need.
- Returns Policy
30 Day Guarantee: Return any item for any reason within 30 days of product delivery for a refund in its original packing and condition.
Email us with details and we will send you return authorization number and return shipping address.
Item MUST be sealed, unopened, unused, and its original condition as resalable
Customers will be responsible for shipping charges on canceled / returned orders.
Returns will be subject to 15% restocking fee.
We will deduct Shipping and Handling charges and refund original price of the products.
Personal Hygiene items such as vitamins, perfumes, make-up, and any food items are NOT returnable or refundable when opened.
Return will NOT be accepted without RMA number.
Refund will be processed in 7 to 10 business days.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.