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WD My Book Live 3TB Personal Cloud Storage

Ships from United States. Most customers receive within 6-10 days.

Sold and Shipped by Action Packaged Inc. a-seller

Purchases from these Sellers are generally covered under our Newegg Marketplace Guarantee.
Marketplace Seller
  • WDBACG0030HCH-NESN
  • 3TB
  • 800MHz CPU Processor
  • 1 x 10/100/1000M

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WD My Book Live 3TB Personal Cloud Storage
Ships from United States. Most customers receive within 6-10 days.
  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBACG0030HCH-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years
  • Read full details
Ownership: more than 1 year
Verified Owner
1/ 5
Awful

Pros: It's a network drive.

Cons: It was never stable. I'd set it up and no matter how I'd set it up, it was disconnected a few hours later. Which makes it difficult when one of the things I used it for was my iTunes Library. Flaky from the beginning. I consulted with WD several times, they'd tell me something else, and it still didn't work. Eventually, they told me flat out that this model had problems with the power supply. They gave me the item number to buy, and it worked again for a few months. Then it crashed and though I had it backed up, it lost the index for my photos and iTunes. It is a piece o' junk, to use the technical term.

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Ownership: more than 1 year
Verified Owner
1/ 5
Worthless

Pros: 3TB.

Cons: Loud. Gets warm. Takes more than two weeks to back up 2TB. And that's if you don't have any errors or power outages.

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Ownership: more than 1 year
Verified Owner
5/ 5
Excellent Cheap Storage

Pros: Bought 2, one for work and the other for at home. Both have work flawlessly and the speed it great. I was surprised by the file transfer speed since the price was so low.

Cons: Wish the 8tb and 6tb options were cheaper

Other Thoughts: These work great as a file storage solution. I play movies via file share without any issue. I store over 100GB of photos without a problem. Timely bios updates.

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Ownership: more than 1 year
Verified Owner
1/ 5
don't use it for anything important

Pros: quiet

Cons: after 2 years, it died, since the heads went bad it would have cost 1200 to 1500 to recover data.
When it was working, it was slow

Other Thoughts: As the title says, don't put anything critical on it.

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Manufacturer Response:
Dear bob m, thank you for providing us with your feedback. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would like the opportunity to follow-up with you directly and resolve this particular issue for you with a positive resolution. Please contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Be sure to reference this Newegg review along with any previous support Case number when you speak with our team.
Ownership: more than 1 year
5/ 5
I've had this for almost 2 years,

Pros: Price, ease of use, Linux menu, customer service of both new egg and western digital is why I purchased this.

Cons: activity light went out recently. called WD, they sent me a refurbished unit that couldn't be logged into. Given access to customer support, they couldn't log in either. Western digital sent me a new unit and extended my warranty for an additional year!

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Ownership: 1 month to 1 year
1/ 5
Didn't pay attention to the reviews, suffered a loss

Pros: -Easy to Set up

Cons: - Bad software
- Failed within a year
- Lost all data

Other Thoughts: Don't be like me and ignore the reviews, hard drive fails. Not worth buying.

Did you find this review helpful?
Manufacturer Response:
Dear Customer, we are truly sorry to hear that you have experienced a drive failure. It is advisable to ensure you always have at a minimum, two copies of your digital data at all times, to avoid potential data loss, by running regular backups. Backing up your data protects you in case of a computer virus, data corruption, hardware issues, or electrical problems.

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience with a positive resolution. You may contact us at (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
Ownership: 1 month to 1 year
Verified Owner
1/ 5
Garbage Product & Horrble Support Site

Pros: Size

Cons: Promised features that never work. No USB. Slow, slow, slow. Keeps dropping connection for no reason.

Other Thoughts: I've done everything right! Netgear R6250 Router with proper settings, CAT 6 Cables less than 10 feet long, GB network card on PC wired to the router as is the My Book and I get 700Kb transfer rates max.
I've spent hours reading their poor support doc's that led me nowhere. The help line only suggests a reset. I'm done screwing around with this thing. Time to move on to something better.
DO NOT BUY THIS.

Did you find this review helpful?
Manufacturer Response:
Hello Superplay, we thank you for taking the time to bring your concerns to us with your review. Below you will find a link on possible improvements that can be made within your network in an attempt to increase performance on your LAN with the My Book Live.
http://wdc.custhelp.com/app/answers/detail/a_id/5736

We would appreciate the opportunity to assist you with any concerns you may have, resulting in a positive resolution to your issue. Please contact us at (855) 556-5117, or via our support website at:
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel
Ownership: more than 1 year
1/ 5
nothing but trouble

Pros: none

Cons: ive had nothing but problems with this device. from overheating, problems updating the firmware, false warning messages, and this week it died in less than 2 years.

Did you find this review helpful?
Manufacturer Response:
Hello, it is unfortunate that you are experiencing problems with the My Book Live. We would like the opportunity to assist you directly with one of our specialists about problems, to provide a positive resolution. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team specialist.
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  • New : This means the product will ship as received by the manufacturer, sealed, with all advertised components, and with the manufacturer warranty.
  • Refurbished : This means the product was tested and repaired as required to meet the standards of the refurbisher, which may or may not be the original manufacturer. Any exceptions to the condition of the item outside the manufacturer’s information should be provided in the listing, up to and including warranty details.
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  • Used - Very Good : This means that the product has been opened, may show slight signs of use and cosmetic blemish, and may be missing minor accessories, but remain in excellent condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Good : This means that the product has been used, may show clear signs of use and may be missing minor accessories, but remain in good condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Acceptable : This means that the product shows clear signs of use, cosmetic defect, and may be missing minor accessories and manual, but remain in working condition. Product does not come with warranty unless stated otherwise in product description. Functionality issues beyond signs of use should be disclosed in product description.
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