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Seller#: 0UHOPTYVKKC3EQ023

17th street photo supply inc Seller Profile 800-664-1971 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from 17th street photo supply inc See all products from 17th street photo supply inc

17th Street Photo has been one of New York's leading sources for camera equipment for both the professional and amateur since 1992. Our sales staff consists of camera users, rather than pushy sales people.


We are a family run business that takes pride in serving the customer with respect and professional courtesy. Over the years we have built strong relationships with the manufacturers whose products we represent. More importantly, we strive on servicing our most loyal and repeat customers. Our showroom is dedicated to the personal ‘one on one’ attention that many customers desire.



Every product we sell is bought directly from a manufacturers warehouse and carries a full warranty from that company. We do not sell ‘grey market’ or ‘refurbished items.’ Check our prices, and more importantly, check our Merchant Ratings. The proof of service and reliability comes directly from our clientele.

For general questions and inquiries please email us at: info@17photo.com.


To inquire about a specific order already submitted to us please email us at: orders@17photo.com. Please be sure to include you order number in the subject line.

We can be reached toll-free at 1-800-664-1971.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (404 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 290 Reviews
newegg
73%
Good Rating + 4 45 Reviews
newegg
11%
Average Rating + 3 21 Reviews
newegg
5%
Poor Rating + 2 10 Reviews
newegg
2%
Very Poor Rating + 1 38 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 6/6/2016

Rating + 2 cancelled my order but they still shipped

Canceled 2 days prior to it even being packaged and they still shipped

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Stephen K.
Order Date : 5/12/2016

Rating + 1 Wrong item shipped

I ordered the Zoom H1 Digital Recorder and received a stupid accessory pack for it instead. In the process of requesting a refund or to actually have them ship me the correct item.

Did you find this review helpful? Yes No

REGINA T.
Order Date : 4/27/2016

Rating + 3 My experience

Processing slow, but immediately shipped after complaint. Happy with product

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Gregory G.
Order Date : 4/18/2016

Rating + 5

Everything came timely and in good shape.

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James S.
Order Date : 4/3/2016

Rating + 5 Very fast delivery.

Ordered Sunday evening, shipped out on Monday, had it by Wednesday morning. Package was sent first class and the box properly filled to prevent crushing.

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Timothy C.
Order Date : 2/11/2016

Rating + 2 Customer service not so good

First, the people on the phone were very nice. But here was the problem. Needed to return for exchange as the product did not work. Submitted the return request on the Newegg site ,but never heard anything back. Contacted the seller directly and they said they would email me a pre-paid packing slip. Did not happen. After four days, I called again. This time I got the slip while on the phone with the rep. He told me he would process the exchange as soon as they got a shipping confirmation. Instead, four days after shipping the product back I got en email from Newegg showing a refund. Funny thing is, this was an exchange item only, and they sent a refund instead. They did not send an exchange as they said they would, so I ended up having to wait until I heard they were sending a refund before I knew to order a replacement. The process has taken over three weeks, Not very happy. Will probably look for other Newegg vendors when I can.

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Anonymous
Order Date : 1/22/2016

Rating + 5 A quick purchase

I ordered a Nikon D3300 and I got it a couple days later. I cannot complain. I looked over the camera to make sure everything was in order and everything was.

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Nickolas K.
Order Date : 12/13/2015

Rating + 5 Perfect.

showed up exactly as advertised exactly as fast as they said it would. great seller with a bunch of people blaming their inability to just pick up the phone and call the seller instead of trying to email them.

their phone works great, call em and they can figure out what you need help with.

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NullDragon
Order Date : 6/21/2015

Rating + 1 Let the buyer beware

Yeah, my fault, didn't read their lack of normal retail contents. But, hey, the ad "read" like a sale (check cart for price) Now I got to go get the earphones and SD card. adding these up is no funny. No marketplace purchases in my foreseeable future!

0 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 8/13/2015

Rating + 5 Good follow up

Fairly prompt and good follow up on recent return shipment.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    As an authorized dealer, every product sold on the 17photo.com site is brand new and includes the full U.S.A. manufacturer's warranty. 17th Street Photo Supply, Inc. offers an exclusive money-back guarantee for its products. The return/exchange guarantee period is 30-days from receipt of delivery. All returns first require a RETURN MERCHANDISE AUTHORIZATION NUMBER from 17th Street Photo. It can be obtained by emailing us at: info17photo.com or via phone at 800-664-1971.


    Return or Replacement Policy: If you are not satisfied with your purchase, you may return it within 30 days of receipt, for a refund, or a replacement - subject to the following:

    a) Contact 17th Street Photo to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.

    b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.

    c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

    d) All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns. All shortage claims must be made to us within 7 days of placing your order. 17th Street Photo will not be held responsible for claims made after 7 days.


    Items from the following categories may not be returned once opened:

    Computers - Software and Hardware once unwrapped

    Stereos/Speakers

    Film

    Paper

    DVDs and Videos

    Batteries

    Ink cartridges

    Memory cards

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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