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Seller#: 0UHOPTYVFMWLWX77D

BlueCCTV Seller Profile 818-988-9542 Email This SellerEmail This Seller  See all products from BlueCCTV See all products from BlueCCTV

BlueCCTV is a one-stop supplier of security cameras and video surveillance systems, or a digital video recorder (DVR). We provide wholesale price to all your video surveillance and security camera equipment. If you would ever need a security cameras and surveillance systems, BlueCCTV is all you would ever need for your home security and video surveillance.

BlueCCTV offers free online or phone consulation regards to your video surveillance systems and security cameras. Our security camera experts have provided our service for many years, and we are waiting to help you fulfill your security needs. If you would have any questions to your existing surveillance equipments, security cameras and products we have, or any other inquiries, feel free to contact us either by phone (888-637-7788), or by email (sales@bluecctv.net) Blue CCTV offers professional security cameras and video surveillance systems like 4, 8,16 and 32 CH video channels digital video recorder systems, standalone type DVR systems, PC Base DVR systems ( Eyemax DVR , Geovision DVR , Digi Flower DVR ) NVR System, Central monitoring softwares, Box Type conventional color security cameras, day and night security cameras, infrared or night-vision security cameras, dome security cameras, bullet-type security camera, hidden cameras and pinhole cameras, mini square cameras, pan tilt zoom (PTZ) cameras, zoom security cameras, dummy cameras, IP Mega Pixel digital security cameras and HD-SDI cameras

Store Location and Contact Info Bluecctv

16134 Sherman Way , Van Nuys , CA 91406

Tel. 818-988-9542 , 818-988-9537 , 323-731-0605 , 213-252-0107

Fax. 818-988-9683

Email: sales@bluecctv.net

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (19 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 14 Reviews
newegg
74%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
5%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
21%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
kentucky
Order Date : 8/18/2014

Rating + 1 BlueCCTV Sent NON Working Camera

seller not cooperating after taking nealry 3 weeks to send camera sent non working camera, will file complaint with Credit Card company! This is not over!
Seller Response:We mentioned to you about the camera being on delay at another state warehouse. Because the camera was the last piece, we tested it and confirmed that everything worked properly before we shipped it out to you. We apologize for any problems that occured. We also, messaged you to try a few steps to test to see what happened because you might have a power, connector or a cable issue that the picture is not showing up. And we simply said, if none of these steps work; that we would issue you a RMA request for refund or replacement and we already issued you the RMA for refund. There is no reason for you to complain about the credit card company.

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RoboteK
Order Date : 7/23/2013

Rating + 3 Wrong Color

Nice cameras, but I ordered white and got grey.
Seller Response:We apologize for any inconveniences, for future orders please contact us and we'll solve the issue ASAP.

0 out of 1 people found this review helpful. Did you? Yes No

Jerry
Order Date : 5/7/2013

Rating + 1 Fraud shipper

I ordered 650TVL camera. I got it then I shocked because packing box said as same as I ordered but inside item is lowest item that is 540TVL.
I thought it was not mistake box and item were mismatched.
Seller Response:Hi Jerry,

We already addressed this issue to you through via E-mail and Phone call, that our Manufacturer warehouse made a mistake during the packaging. Therefore, with courtesy we sent you a return shipping label so that you can send it back so that once we recieve it; that we would send you the camera with 2nd day air shipping. We apologize if this solution did not satisfy your needs, majority of the time we try our best way to satisfy our customers with solutions that occur to the issue.


Best Regards,

BlueCCTV


2 out of 2 people found this review helpful. Did you? Yes No

ET
Order Date : 1/12/2013

Rating + 1 Bad experience

Got a "CCTV camera high amps power adapter 12v 5000mA" from these folks. Its output was intermittent, with its LED indicator flickering on and off. Paid shipping to send it back, received another one that was DOA. So, I had to pay shipping again -- three times in all -- to get a refund of the item price and end up with nothing but annoyance. The worst part was that on the phone and in email they were not at all apologetic; they insisted that everything was my fault. So, I definitely recommend that others avoid this vendor.
Seller Response:The item (power adapter 12v 500mA) is described as it is, a power adapter for CCTV camera. We even asked you, for what purpose you used the power adapter for? And you refused to tell us exactly what you used it for, or simply "why does it matter". These were brand new units that were tested before being sent out to you, you don't need to assume or make false assumptions that we sent you bad units. We apologize that this transaction did not go smoothly as it should have went.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Blue CCTV provides one year warranty on most of our products. Please review the following warranty restrictions

    •All returns must be received within 30 days from the date of the purchase
    •There is 15% restocking charges for all returned items, products must be unopened and in good condition
    •This warranty only covers failures due to defects in materials and workmanship by the manufacturer. The warranty does not cover damages due to normal everyday usage.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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